Hyatt to Launch Free Wi-Fi Access in All Lobbies and Guest Rooms Worldwide
23 December 2014 - 2:30AM
Business Wire
Responding to Guests’ Feedback, Hyatt Hotels To
Offer Free Wi-Fi to All Guests
As part of the company’s continued efforts to evolve the guest
experience by listening and responding to guest needs, Hyatt Hotels
Corporation (NYSE: H) today announced plans to offer free Wi-Fi at
all Hyatt hotels worldwide, providing connectivity and convenience
regardless of booking method or loyalty program participation.
Free Wi-Fi will become available to Hyatt guests around the
world in February 2015. Travelers will be able to access free Wi-Fi
on an unlimited number of mobile devices or laptops in
Hyatt-branded hotel guest rooms and social spaces.
“Internet connectivity is no longer an amenity. It has become an
integral part of travelers’ daily lives and a basic expectation,”
said Kristine Rose, vice president of brands for Hyatt. “Travelers
shouldn’t have to remember which brands or locations offer it for
free or the strings attached to get it.”
Hyatt hotels across many brands have long offered Wi-Fi at no
charge to guests in several of its brands and to elite members of
the Hyatt Gold Passport loyalty program. Expanding free Wi-Fi is
part of Hyatt’s ongoing focus to make the guest experience more
seamless.
“Our colleagues are committed to not just listening to what our
guests say, but understanding their real needs. This practice has
already brought us new ways to make a guest’s stay more personal
and seamless, from expedited check-in methods to easier ways for
guests to make requests,” Rose said. “Today, people consider
smartphones just as important as their car, and more important than
television or coffee.* Travelers feel out of sync with their lives
when they can’t freely connect. Giving free Wi-Fi without a catch
will enable us to continue innovating the guest experience to help
people be more productive and stay better connected to colleagues,
friends and family.”
Where available, Hyatt Gold Passport Diamond and Platinum tier
members will receive a complimentary upgrade to premium Wi-Fi
service.
The term “Hyatt” is used in this release to refer to Hyatt
Hotels Corporation and/or one or more of its affiliates.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading
global hospitality company with a proud heritage of making guests
feel more than welcome. Thousands of members of the Hyatt family
strive to make a difference in the lives of the guests they
encounter every day by providing authentic hospitality. The
Company’s subsidiaries develop, own, operate, manage, franchise,
license or provide services to hotels, resorts, branded residences
and vacation ownership properties, including under the
Hyatt®, Park Hyatt®, Andaz®,
Grand Hyatt®, Hyatt Regency®,
Hyatt Place®, Hyatt House®,
Hyatt Zilara™, Hyatt Ziva™, Hyatt
Residences® and Hyatt Residence Club® brand names and
have locations on six continents. As of September 30, 2014, the
Company's worldwide portfolio consisted of 573 properties in 48
countries. For more information, please visit www.hyatt.com.
Forward-Looking Statements
Forward-Looking Statements in this press release, which are not
historical facts, are forward-looking statements within the meaning
of the Private Securities Litigation Reform Act of 1995. Our actual
results, performance or achievements may differ materially from
those expressed or implied by these forward-looking statements. In
some cases, you can identify forward-looking statements by the use
of words such as “may,” “could,” “expect,” “intend,” “plan,”
“seek,” “anticipate,” “believe,” “estimate,” “predict,”
“potential,” “continue,” “likely,” “will,” “would” and variations
of these terms and similar expressions, or the negative of these
terms or similar expressions. Such forward-looking statements are
necessarily based upon estimates and assumptions that, while
considered reasonable by us and our management, are inherently
uncertain. Factors that may cause actual results to differ
materially from current expectations include, among others, the
rate and pace of economic recovery following economic downturns;
levels of spending in business and leisure segments as well as
consumer confidence; declines in occupancy and average daily rate;
if our third-party owners, franchisees or development partners are
unable to access the capital necessary to fund current operations
or implement our plans for growth; changes in the competitive
environment in our industry and the markets where we operate; our
ability to access the capital markets; and other risks discussed in
the Company's filings with the U.S. Securities and Exchange
Commission, including our Annual Report on Form 10-K, which filings
are available from the SEC. We caution you not to place undue
reliance on any forward-looking statements, which are made as of
the date of this press release. We undertake no obligation to
update publicly any of these forward-looking statements to reflect
actual results, new information or future events, changes in
assumptions or changes in other factors affecting forward-looking
statements, except to the extent required by applicable laws. If we
update one or more forward-looking statements, no inference should
be drawn that we will make additional updates with respect to those
or other forward-looking statements.
*Braun Research on behalf of Bank of America, June 2014
Hyatt Hotels & ResortsAmy
Patti+1-312-780-5620amy.patti@hyatt.com
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