BLOOMINGTON, Ill., Feb. 28, 2015 /PRNewswire/ -- Gaggle, a
leader in educational technology for more than 15 years, received a
Bronze Award for Front-Line Customer Service Team of the Year
during the 9th Annual Stevie® Awards for Sales &
Customer Service gala banquet held yesterday at the Bellagio Hotel
in Las Vegas, Nevada.
More than 1,900 nominations from organizations of all sizes and
in virtually every industry were evaluated in this year's
competition. The average scores of 139 professionals worldwide,
acting as preliminary judges, determined the finalists. Entries
were considered in 54 categories for customer service and contact
center achievements. More than 100 members of several specialized
judging committees determined the Gold, Silver and Bronze Stevie
Award placements from among all of the finalists.
"The Stevie Awards for Sales & Customer Service continues to
be the fastest-growing of our international awards programs," said
Michael Gallagher, president and
founder of the Stevie Awards. "The sheer number of nominations is
matched by the increasing quality of those nominations. We
congratulate all of this year's winners."
Part of Gaggle's nomination included the following:
No one enjoys navigating through automated phone attendants,
so actual members of Gaggle's customer service team field all
inbound support calls within the first two rings. Live Chat support
inquiries are replied to within eight seconds, while email
responses occur within minutes, if not seconds.
"It is an honor to be named a Bronze Award winner for Front-Line
Customer Service Team of the Year," said Heather Durkac, Gaggle's vice president of
customer operations. "Our customer service team is comprised of
hard-working individuals who truly believe in our product and in
Gaggle's mission to keep students safe. The team works hard to
provide exceptional customer service on a daily basis on each and
every customer interaction."
Learn more about the Stevie Awards at
http://www.StevieAwards.com, and follow the Stevie Awards on
Twitter @TheStevieAwards.
About Gaggle
Specifically created for K-12, Gaggle's Safe Classroom Learning
Management System features built-in processes and classroom
workflows designed to promote educator and student productivity.
For schools using Google Apps or Office 365, Gaggle Safety
Management enhances their compliance with the Children's Internet
Protection Act (CIPA).
A leader in educational technology for more than 15 years,
Gaggle continues to innovate, providing affordable school and
district web hosting solutions that unify the online experience.
The company also offers affordable archiving, backup and records
retention for Google Apps, Office 365, and other leading email and
communication platforms.
In addition to being a 13-time Software & Information
Industry Association (SIIA) CODiE Award finalist and two-time award
winner, Gaggle has earned numerous other industry awards, including
District Administration magazine's 2014 Readers' Choice Top
100 Products and the 2014 Technology and Learning Award of
Excellence for Best Upgraded Product.
Contact: Susan Heykamp, Director
of Marketing, 800.288.7750, Ext. 179, sheykamp@gaggle.net
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SOURCE Gaggle