AT&T Wireless Store Workers Threaten Weekend Strike
20 May 2017 - 3:17AM
Dow Jones News
By Drew FitzGerald
Thousands of AT&T Inc. employees prepared to walk off the
job this weekend to demand more protections for retail workers,
call-center staffers and technicians.
The two-day strike, scheduled to begin 3 p.m. EDT Friday, would
include as many as 21,000 AT&T wireless workers, including
those manning retail stores. The Communications Workers of America
union said landline workers in California, Nevada and Connecticut,
and DirecTV technicians in California and Nevada would also join
the grievance strike.
AT&T spokesman Marty Richter said the contracts at issue
Friday cover a small portion of the company's 265,000-person
workforce. CWA represents about 150,000 of them. "We're prepared
for a possible strike," Mr. Richter said. "If it happens, we will
continue working hard to serve our customers."
Landline workers in California and Nevada picketed for a day in
March to protest work rules for some in-home technicians and moves
to replace U.S. call-center jobs with contractors hired overseas.
The union highlighted the outsourcing issue again Friday, noting
that AT&T has cut 12,000 U.S. call-center jobs since 2011.
AT&T is no stranger to labor disputes, though walkouts
affecting its stores are rare. AT&T said the stoppage is slated
to end at midnight Sunday.
A retail strike would come at a difficult time for AT&T's
wireless business, which has faced intense pressure since the start
of the year from aggressive competitors and apathetic customers.
The company said in April it would stop giving investors annual
revenue estimates partly because shoppers were waiting longer to
buy new smartphones.
Wireless service still powers the lion's share of AT&T's
profits as the market for fixed telephone lines and satellite
service wanes. "We're really the heart of the company," said Mark
Davis, an AT&T Mobility worker in Washington, D.C.
Write to Drew FitzGerald at andrew.fitzgerald@wsj.com
(END) Dow Jones Newswires
May 19, 2017 13:02 ET (17:02 GMT)
Copyright (c) 2017 Dow Jones & Company, Inc.
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