MetLife Names Merrilee Matchett as Head of Global Customer Service & Operations
15 January 2021 - 8:00AM
Business Wire
Customer-centric leader to enhance service
experience for MetLife’s customers
MetLife, Inc. (NYSE: MET) today
announced that Merrilee Matchett will join the company as Executive
Vice President and Head of Global Customer Service &
Operations, effective March 29, 2021. Matchett will report to Bill
Pappas, Executive Vice President and Head of Global Technology and
Operations.
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Merrilee Matchett, MetLife (Photo:
Business Wire)
“Merrilee brings a strategic customer-centric approach steeped
in process orientation and service excellence to MetLife—all
essential to ensuring we are contemporary in delivering remarkable
experiences for our customers that differentiate us in the
marketplace,” said Pappas.
Matchett joins MetLife from Bank of America, where she was
responsible for fulfillment and operations for global wealth
management, private banking, and institutional and personal
retirement businesses supporting more than $3 trillion in client
balances. She also was the chairperson of Financial Data Services,
LLC, a wholly owned legal entity of Bank of America, responsible
for the end-to-end operational support of domestic and offshore
mutual funds.
Previously, Matchett was the head of Asia servicing and
operations for Bank of America’s wholesale banking business, based
in Singapore. She also served as the treasury payment operations
executive for Europe, Middle East and Africa based in London. Prior
to joining Bank of America, she spent six years at Westpac Banking
Corporation in Australia.
Matchett has been an advocate for diversity and women in
financial services throughout her nearly 30-year career and has
been recognized with numerous market awards for outstanding service
and operations performance.
She holds a B.A. in management from the University of Canberra,
Australia. Additionally, she is FINRA accredited and licensed to
trade and run a broker dealer.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and
affiliates (“MetLife”), is one of the world’s leading financial
services companies, providing insurance, annuities, employee
benefits and asset management to help its individual and
institutional customers navigate their changing world. Founded in
1868, MetLife has operations in more than 40 markets globally and
holds leading positions in the United States, Japan, Latin America,
Asia, Europe and the Middle East. For more information, visit
www.metlife.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210114005987/en/
For Media: Deborah Hyman 917-683-6060
Deborah.k.hyman@metlife.com
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