Apple Announces Self Service Repair
18 November 2021 - 1:00AM
Business Wire
Apple parts, tools, and manuals — starting with iPhone 12 and
iPhone 13 — available to individual consumers
Apple® today announced Self Service Repair, which will allow
customers who are comfortable with completing their own repairs
access to Apple genuine parts and tools. Available first for the
iPhone® 12 and iPhone 13 lineups, and soon to be followed by Mac®
computers featuring M1 chips, Self Service Repair will be available
early next year in the US and expand to additional countries
throughout 2022. Customers join more than 5,000 Apple Authorized
Service Providers (AASPs) and 2,800 Independent Repair Providers
who have access to these parts, tools, and manuals.
The initial phase of the program will focus on the most commonly
serviced modules, such as the iPhone display, battery, and camera.
The ability for additional repairs will be available later next
year.
“Creating greater access to Apple genuine parts gives our
customers even more choice if a repair is needed,” said Jeff
Williams, Apple’s chief operating officer. “In the past three
years, Apple has nearly doubled the number of service locations
with access to Apple genuine parts, tools, and training, and now
we’re providing an option for those who wish to complete their own
repairs.”
Apple builds durable products designed to endure the rigors of
everyday use. When an Apple product requires repair, it can be
serviced by trained technicians using Apple genuine parts at
thousands of locations, including Apple (in-store or by mail),
AASPs, Independent Repair Providers, and now product owners who are
capable of performing repairs themselves.
Self Service Repair
To ensure a customer can safely perform a repair, it’s important
they first review the Repair Manual. Then a customer will place an
order for the Apple genuine parts and tools using the Apple Self
Service Repair Online Store. Following the repair, customers who
return their used part for recycling will receive credit toward
their purchase.
The new store will offer more than 200 individual parts and
tools, enabling customers to complete the most common repairs on
iPhone 12 and iPhone 13.
Self Service Repair is intended for individual technicians with
the knowledge and experience to repair electronic devices. For the
vast majority of customers, visiting a professional repair provider
with certified technicians who use genuine Apple parts is the
safest and most reliable way to get a repair.
Expanded Access to Apple Repairs
In the past three years, Apple has nearly doubled the number of
service locations with access to Apple genuine parts, tools, and
training, including more than 2,800 Independent Repair Providers.
The rapidly expanding Independent Repair Provider program
originally launched in the US in 2019 and has since grown to more
than 200 countries, enabling independent repair shops to access the
same training, parts, and tools as other Apple Authorized Service
Providers.
In addition, Apple continues to offer convenient repair options
for customers through its global network of over 5,000 AASPs that
help millions of people with both in- and out-of-warranty service
for all Apple products.
By designing products for durability, longevity, and increased
repairability, customers enjoy a long-lasting product that holds
its value for years. Apple also offers years of software updates to
introduce new features and functionality.
Apple revolutionized personal technology with the introduction
of the Macintosh in 1984. Today, Apple leads the world in
innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV.
Apple’s five software platforms — iOS, iPadOS, macOS, watchOS, and
tvOS — provide seamless experiences across all Apple devices and
empower people with breakthrough services including the App Store,
Apple Music, Apple Pay, and iCloud. Apple’s more than 100,000
employees are dedicated to making the best products on earth, and
to leaving the world better than we found it.
NOTE TO EDITORS: For additional information visit Apple Newsroom
(www.apple.com/newsroom), or call Apple’s Media Helpline at (408)
974-2042.
© 2021 Apple Inc. All rights reserved. Apple, the Apple logo,
iPhone, and Mac are trademarks of Apple. Other company and product
names may be trademarks of their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211117005434/en/
Nick Leahy Apple nleahy@apple.com 408-862-5012
Gabi Condarco-Quesada Apple gabriela_c@apple.com (408)
862-9834
Apple (NASDAQ:AAPL)
Historical Stock Chart
From Mar 2024 to Apr 2024
Apple (NASDAQ:AAPL)
Historical Stock Chart
From Apr 2023 to Apr 2024