The ATA recognizes ArcBest's LTL carrier once
again for its outstanding cargo claims program
FORT
SMITH, Ark., April 11,
2023 /PRNewswire/ -- ArcBest® (Nasdaq: ARCB), a
leader in supply chain logistics, announced today that its
less-than-truckload carrier ABF Freight® has won the prestigious
2022 Excellence in Cargo Claims & Loss Prevention Award (LTL
Division) by the American Trucking Associations (ATA). ABF is the
first LTL carrier to receive this award 10 times and the only
carrier to win three consecutive years that the award was offered*
(2022, 2021, 2019, 2017, 2012, 2009, 2008, 2005, 2002 and
2001).
"Our customers rely on us for proper freight handling, and ABF
has proven time and again that we're a leader in safety and claims
management," said Judy R.
McReynolds, ArcBest chairman, president and CEO. "Our
expertise in this area is a true differentiator and further
establishes our credibility as a carrier that strives to ensure
every shipment arrives on time, intact and damage-free. Through
improved processes, training and technology, ABF delivers our
customers an unmatched experience."
In 2022, several ABF teams collaborated to manage a solid
strategy for claims control to improve frequency and positively
affect profitable growth. As part of its claim prevention
initiatives for 2023, the company is focused strategically on
awareness, education and accountability — supporting employees
through enhanced communication, role-specific training and improved
claims systems. Additionally, ABF mentors, coaches and makes
on-the-spot corrections, relying on its Quality Process to solve
cargo claims concerns.
"Receiving this award for a 10th time demonstrates
our commitment to 'Doing It Right the First Time (DIRTFT)' and
consistently working together to provide an exceptional claims
experience," said Seth Runser, ABF
Freight president. "We remain focused on providing a best-in-class
experience for our customers every day, including the processes and
training we have in place to manage claims. I'm proud of the ABF
team's dedication to handling our customer's freight well, and I
appreciate their hard work in continuing to set industry standards
for claims management and loss prevention."
The Excellence in Claims & Loss Prevention award is the only
national award of its kind in the trucking industry, evaluating
carriers on the extent and effectiveness of their freight claims
and loss prevention programs — including policies, procedures,
training and claims experience. It is presented annually to
one LTL carrier and one truckload
carrier, honoring two companies that set the bar for claims
management, loss prevention and damage control, and that have
mastered the art of negotiation, inspection and investigations;
perfected claims filing and processing; and eliminated, minimized
and recovered loss above and beyond all others.
The ATA is the largest national trade association for the
trucking industry. The ATA's Transportation Security Council (TSC)
is dedicated to addressing, establishing and advancing policies and
practices that achieve maximum security, effective risk management
and loss control, cargo theft reduction, successful claims
management, and secure, non-violent work environments. The ATA
announced the award on April 5 at its
annual Safety, Security & Human Resources National Conference,
held in Minneapolis, Minnesota.
*The ATA did not offer the Excellence in Cargo Claims & Loss
Prevention Award in 2020.
ABOUT ARCBEST
ArcBest® (Nasdaq: ARCB) is a
multibillion-dollar integrated logistics company that helps keep
the global supply chain moving. Founded in 1923 and now with over
15,000 employees across nearly 250 campuses and service centers,
the company is a logistics powerhouse, fueled by the simple notion
of finding a way to get the job done. Through innovative thinking,
agility and trust, ArcBest leverages its full suite of shipping and
logistics solutions to meet customers' critical needs, each and
every day. For more information, visit arcb.com.
Award blurb for: https://arcb.com/about/awards
ABF Freight Wins 2022 ATA Excellence in Cargo Claims and Loss
Prevention Award
ArcBest LTL carrier ABF Freight has won the American Trucking
Associations' prestigious Excellence in Cargo Claims & Loss
Prevention Award once again. ABF is the first ten-time winner and
the only carrier to win three consecutive years that the award was
offered.
Media Contact: Autumnn Mahar
Email: amahar@arcb.com
Phone: 479-494-8221
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SOURCE ArcBest