LOD, Israel, Nov. 15, 2021 /PRNewswire/ --
Highlights
- Callverso is a leading provider of Conversational AI solutions
and NLU technology in Israel
- Callverso's virtual customer agent (VICA) solution excels at
automating customer call handling via virtual agents, improving
customer service and reducing contact center costs
- Callverso virtual customer agent (VICA) is deployed at Clalit
Health Services contact center where it handled successfully
over 14 millions calls in 2020. VICA is deployed at another Israeli
leading health services provider and a utility provider.
- Adding Callverso's virtual customer agent (VICA) to the
Voice.ai portfolio further strengthens AudioCodes ability to help
contact centers improve their customer experience while reducing
operational costs
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced
communications software, products and productivity solutions for
the digital workplace, today announced that it has acquired
Callverso, a leading provider of conversational AI solutions and
NLU technology for contact centers.
Callverso's virtual agent solution (VICA) is successfully
deployed in major healthcare, utility and other service providers
in Israel, where it automates the
operation of complex business tasks such as the scheduling of
medical appointments and bill payments.
"CallVerso is a long-term vendor of Clalit, their solutions are
deployed in our contact center and in 1600 Clalit clinics, for the
past 8 years", said Marko Gabay Director of service and marketing
technologies at Clalit, the largest healthcare service provider in
Israel, "we deployed VICA during
the early phases of the COVID 19 pandemic to coordinate PCR tests
and provide our customers with test results. VICA allowed us to
handle the huge increase in calls to our contact center efficiently
while reducing our operating costs dramatically."
This acquisition enables AudioCodes to add Callverso's
outstanding Conversational AI capabilities to AudioCodes portfolio
of innovative contact center solutions and Live CX services that
already cover high quality voice connectivity, work from home
solutions, contextual click-to-call and voice channel integration
with chatbots.
"The acquisition of Callverso places AudioCodes in a stronger
position to serve the growing adoption of conversational AI
services in contact centers," said Shabtai
Adlersberg, President and CEO of AudioCodes. "The technology
and expertise of Callverso in developing and deploying
conversational AI solutions will effectively complement AudioCodes'
existing Voice.ai offering and be instrumental in modernizing
contact center operations."
The consideration for this transaction will consist of cash plus
an earn-out arrangement based on attaining certain sales targets
over the next three years. Following the transaction, Callverso
became a wholly owned subsidiary of AudioCodes. The transaction
closed on November 10, 2021.
About AudioCodes
AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of
advanced communications software, products and productivity
solutions for the digital workplace. AudioCodes enables enterprises
and service providers to build and operate all-IP voice networks
for unified communications, contact centers, and hosted business
services. AudioCodes offers a broad range of innovative
products, solutions and services that are used by large
multi-national enterprises and leading tier-1 operators around the
world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
About Clalit
Clalit healthcare service is the largest healthcare service
provider in Israel serving more
than 4.7M customers and employs
48,000 professional employees. Clalit constantly invests in
improving its customer experience adopting the most innovative
technologies to support it.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business;
possible adverse impact of the COVID-19 pandemic on our business
and results of operations; and other factors detailed in
AudioCodes' filings with the U.S. Securities and Exchange
Commission. AudioCodes assumes no obligation to update the
information in this release.
©2021 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room
Experience and CloudBond are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property
of their respective owners. Product specifications are subject to
change without notice.
Company
Contacts
|
|
|
Niran
Baruch,
Chief Financial
Officer
AudioCodes
Tel:
+972-3-976-4000
niran.baruch@audiocodes.com
|
|
Roger L.
Chuchen
VP, Investor
Relations
AudioCodes
Tel:
732-764-2552
Mobile:
347-752-0780
roger.chuchen@audiocodes.com
|
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SOURCE AudioCodes