AT&T Elevates Customer Engagement with IPTF Click-to-Connect from Kandy
02 March 2022 - 12:15AM
American Virtual Cloud Technologies, Inc.’s (AVCtechnologies)
(Nasdaq: AVCT) Kandy Communications business unit (Kandy), a global
leader in secure and intelligent cloud communications, today
announced that IPTF Click-to-Connect is available to AT&T IP
Toll-Free (IPTF) users. Together with Kandy, AT&T is helping to
provide more businesses with the ability to transform their
customer experience.
AT&T IPTF provides businesses with an inbound Voice over IP
(VoIP) service that delivers toll-free voice calls directly to
their business locations, permitting customers to call their
business without incurring usage charges.
With IPTF Click-to-Connect, AT&T is enabling their IPTF
business customers to readily add chat, video, file sharing,
screenshare, or even co-browsing to an existing toll-free voice
call for smartphone or browser-based users. Agents can assist users
using the channel of their choice and significantly enhance end
user engagement and customer call resolution.
IPTF Click-to-Connect is all web based with no software download
required giving businesses a simpler way to enhance the customer
experience. Paired with optional interactive voice response, IPTF
Click-to-Connect can also help automate routine responses that can
reduce call handling time and escalate to human service agent when
required.
Users can click a link in an SMS text message, chat, or email to
instantly call an agent. Smartphone users can go one step further,
point their camera to scan a QR code found just about anywhere in
print, signage, advertising, TV, or even online, and be connected
directly to an agent.
“Customers are more frequently choosing different methods to
connect with the companies they do business with, including web
chat and text. By providing new solutions that enable simple,
efficient ways to interact, we are elevating the ability for
businesses to service their customers while delivering a more
engaging and satisfying experience,” said John Ventura, Director,
Product Management and Development, AT&T Business.
“Voice has been the traditional way for businesses to engage
their customers, but the market is changing rapidly,” said
Chuck Canton, President, Kandy Communications.
“IPTF Click-to-Connect is moving businesses beyond traditional
voice to make the customer experience more engaging. With customers
now expecting to engage using multiple channels of their choice, we
can deliver an omnichannel experience that benefits businesses and
their customers alike.”
To view an informational video on IPTF Click-to-Connect, click
video. For more information on AT&T IP Toll-Free visit
business.att.com/ip-toll-free.
About AT&T Communications:
We help family, friends and neighbors connect in meaningful ways
every day. From the first phone call 140+ years ago to mobile video
streaming, we @ATT innovate to improve lives. AT&T
Communications is part of AT&T Inc. (NYSE:T). For more
information, please visit us at att.com.
About American Virtual Cloud Technologies,
Inc.
American Virtual Cloud Technologies, Inc. (“AVCT”; Nasdaq: AVCT)
is a premier global IT solutions provider offering a comprehensive
bundle of services including unified cloud communications, managed
services, cybersecurity, and enhanced connectivity. Our mission is
to provide global technology solutions with a superior customer
experience. In 2020, American Virtual Cloud Technologies, Inc.,
acquired Computex Technology Group and Kandy Communications. For
more information, visit avctechnologies.com.
AVCT Contact: info@avctechnologies.com
About Kandy
Kandy, an AVCtechnologies company, is a cloud-based, real-time
communications platform offering proprietary UCaaS, CPaaS, CCaaS,
Microsoft Teams Direct Routing as a Service, and SIP Trunking as a
Service capabilities. Kandy enables service providers, enterprises,
software vendors, systems integrators, partners, and developers to
enrich their applications and services with real-time contextual
communications, providing a more engaging user experience. With
Kandy, companies of all sizes and types can quickly embed real-time
communications capabilities into their existing applications and
business processes. For more information visit kandy.io.
American Virtual Cloud T... (NASDAQ:AVCTW)
Historical Stock Chart
From Mar 2024 to Apr 2024
American Virtual Cloud T... (NASDAQ:AVCTW)
Historical Stock Chart
From Apr 2023 to Apr 2024