New capabilities help teams reduce alert
fatigue and discover and remediate issues using AI-powered
event correlation
NEW
YORK, May 6, 2024 /PRNewswire/ -- Datadog,
Inc. (NASDAQ: DDOG), the monitoring and security platform for
cloud applications, today announced the general availability of IT
Event Management to its suite of AIOps capabilities. With Event
Management, Datadog intelligently consolidates, correlates and
enriches all alert events and important signals from Datadog and
existing third-party observability tools into one consistent view.
This process reduces alert fatigue so teams can focus their time
and resources on remediating issues.
Maintaining service availability is a critical challenge in
today's complex IT environments. When a critical incident arises,
operations teams often face an overload of disparate alerts,
causing confusion and delay as they prioritize issues, identify
service owners and discover the underlying cause. This can result
in alert fatigue, unnecessary duplication of efforts and, in the
case of an outage, can negatively impact revenue and customer
experience.
Datadog's AIOps capabilities enable teams to proactively
identify underlying causes, reduce noise with intelligent event
correlation and take action sooner. By integrating Datadog's IT
service management offerings into a customer's existing ecosystems,
Event Management enhances responders' ability to triage quickly
with intelligent correlation, deduplication and enrichment of
events with observability context across all services and
applications. This gives operations teams a complete picture of
underlying causes so they can respond to and remediate issues.
"With Datadog's Event Management, we've fundamentally changed
how we correlate alerts by cutting through the noise and reducing
redundancy. Now, instead of grappling with multiple incidents from
the same root cause, we get one consolidated incident in our
Incident Management tool," said Martin
Cote, Vice President, Head of Infrastructure at Tecsys Inc.
"This streamlined approach has transformed our operations by
simplifying the work of our Site Reliability Engineers and reducing
our alert incidents by 69%."
"The volume of incoming alerts and events can quickly become
untenable as systems grow in scale and complexity, making it
increasingly difficult for teams to prioritize which issues require
immediate attention and to summarize and route them to the
necessary teams," said Michael
Whetten, VP of Product at Datadog. "Event
Management addresses this challenge by automatically reducing
the massive volume of events and alerts into actionable signals
that can generate tickets, call an incident or trigger an automated
remediation through our Workflows product. With the release of
Event Management, Datadog now offers a robust AIOps solution that
helps operations teams automate remediation, intelligently and
proactively prevent outages, and reduce the impact of an
incident."
With the addition of Event Management, Datadog's AIOps
capabilities help organizations to:
- Unify Alert Data: Aggregate alerts and change
events from third-party tools and Datadog into one case view to
break down tool sprawl and simplify investigations.
- Enrich Events with Context: Automatically enrich
ingested events with business-specific data from a configuration
management database or operational spreadsheet, and normalize
events with consistent tagging or create new tags for enhanced
AIOps best practices.
- Correlate Events Intelligently: Enable teams to
focus on what's really important with intelligent correlation
powered by AI that helps relieve alert fatigue and reduce
duplicative efforts.
- Accelerate Remediation: Automate triage workflows
and reduce investigation time by escalating and prioritizing cases,
creating tickets in the preferred IT Service Management tool or
automating notifications to triage alongside observability context
for accelerated discovery.
Event Management is now generally available. It can be purchased
as a standalone product or as an addition to existing Datadog
products. To learn more, please visit:
https://www.datadoghq.com/product/event-management/.
About Datadog
Datadog is the observability and security platform for cloud
applications. Our SaaS platform integrates and automates
infrastructure monitoring, application performance monitoring, log
management, user experience monitoring, cloud security and many
other capabilities to provide unified, real-time observability and
security for our customers' entire technology stack. Datadog is
used by organizations of all sizes and across a wide range of
industries to enable digital transformation and cloud migration,
drive collaboration among development, operations, security and
business teams, accelerate time to market for applications, reduce
time to problem resolution, secure applications and infrastructure,
understand user behavior and track key business metrics.
Forward-Looking Statements
This press release may include certain "forward-looking
statements" within the meaning of Section 27A of the Securities Act
of 1933, as amended, or the Securities Act, and Section 21E of the
Securities Exchange Act of 1934, as amended including statements on
the benefits of new products and features. These forward-looking
statements reflect our current views about our plans, intentions,
expectations, strategies and prospects, which are based on the
information currently available to us and on assumptions we have
made. Actual results may differ materially from those described in
the forward-looking statements and are subject to a variety of
assumptions, uncertainties, risks and factors that are beyond our
control, including those risks detailed under the caption "Risk
Factors" and elsewhere in our Securities and Exchange Commission
filings and reports, including the Quarterly Report on Form 10-Q
filed with the Securities and Exchange Commission on November 7, 2023, as well as future filings and
reports by us. Except as required by law, we undertake no duty or
obligation to update any forward-looking statements contained in
this release as a result of new information, future events, changes
in expectations or otherwise.
Contact
Dan
Haggerty
press@datadoghq.com
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SOURCE Datadog, Inc.