Consumers Are Ready to Join the eSIM Smartphone Revolution, Amdocs Report Finds
06 September 2022 - 10:00PM
Consumers are ready to wave goodbye to plastic SIM cards and
embrace next-generation eSIM technology in smartphones to unlock a
wide range of benefits, according to research published today by
Amdocs (NASDAQ: DOX), a leading provider of software and services
to communications and media companies.
An eSIM is an embedded, digital SIM that enables users to
activate a cellular plan from a mobile network operator (MNO)
without the need for a physical SIM card in the device. Original
equipment manufacturers such as Apple and Samsung increasingly
offer eSIM-enabled devices, while more than 200 MNOs in over 70
countries already provide eSIM provisioning and management*.
The eSIM Consumer Pulse 2022 report, based on research
commissioned by Amdocs and conducted by global market research firm
Dynata, reveals that 81% of consumers are either actively in favor
or open to the idea of an eSIM-only future for smartphones,
compared to just 19% who aren’t ready. Meanwhile consumers who want
their MNO to integrate eSIM into their offering (58%) outnumber
those who don’t (15%) by nearly four to one.
Consumers are most energized by the ability to switch providers
and plans in an instant, with one in three (32%) of the 2,500
consumers surveyed across the US, UK and Australia describing this
as the biggest benefit of eSIM technology.
One in five (21%) found the reduction in hassle compared to
buying a physical SIM card to be the most important benefit, while
13% were excited by the prospect of a fully digital experience,
with no need to remove and insert a plastic SIM. The chance to
avoid roaming charges when travelling abroad also attracted the
interest of respondents, as did the chance to access enhanced
device features and the environmental benefits derived from the
move away from plastic SIM cards.
“As we continue moving closer to ubiquitous connectivity, this
research illustrates the consumer’s enthusiasm for eSIM and the
enhancements it brings to the user experience and sustainability,”
said Anthony Goonetilleke, Group President of Technology and Head
of Strategy at Amdocs. “We’re seeing eSIM adoption accelerate
across the telecoms sector and we expect this behavior to continue
as consumers and communications service providers become
increasingly aware of the benefits and possibilities unleashed by
this exciting new technology.”
Commenting on the findings, Dario Talmesio, Research Director at
Omdia, said: “eSIM is an opportunity for CSPs to deliver a truly
digital and modern customer experience. With the smartphone market
approaching the 250 million mark in 2022, according to Omdia
estimates, communications service providers need to take advantage
of such an opportunity to use eSIM to redesign their customer
journeys, introduce flexibility and give instant gratification to
consumers. If not, connectivity will remain the only digital
service that cannot be purchased, fulfilled, and managed
online.”
Amdocs will be showcasing its Amdocs eSIM Cloud solution, which
is designed to enable communications service providers to capture
the eSIM opportunity, at Digital Transformation World 2022 in
Copenhagen, Denmark from 20-22 September. Amdocs eSIM Cloud is
serving dozens of communication service providers across the globe,
including Vivo, Telefonica Movistar Chile, Cellcom, Pelephone and
Orange Belgium.
The eSIM Consumer Pulse 2022 report, which can be accessed here,
is based on an August 2022 online survey conducted by Dynata, on
behalf of Amdocs, of 2,500 consumers aged 18+ across three
countries; the US (1,000 respondents), UK (1,000 respondents) and
Australia (500 respondents).
*Data taken from Amdocs’ February 2022 L.E.A.D.E.R. - eSIM
adoption, opportunities & benchmarking whitepaper.
Supporting Resources
- Learn more about Amdocs eSIM Cloud
- Keep up with Amdocs news by visiting the company’s website
- Follow us on Twitter, Facebook, LinkedIn and YouTube
About AmdocsAmdocs helps those
who build the future to make it amazing. With our market-leading
portfolio of software products and services, we unlock our
customers’ innovative potential, empowering them to provide
next-generation communication and media experiences for both the
individual end user and enterprise customers. Our 31,000 employees
around the globe are here to accelerate service providers’
migration to the cloud, enable them to differentiate in the 5G era,
and digitalize and automate their operations. Listed on the NASDAQ
Global Select Market, Amdocs had revenue of $4.3 billion in fiscal
2021. For more information, visit www.amdocs.com
Amdocs’ Forward-Looking
StatementThis press release includes information that
constitutes forward-looking statements made pursuant to the safe
harbor provision of the Private Securities Litigation Reform Act of
1995, including statements about Amdocs’ growth and business
results in future quarters. Although we believe the expectations
reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be
material. Such statements involve risks and uncertainties that may
cause future results to differ from those anticipated. These risks
include, but are not limited to, the effects of general economic
conditions, Amdocs’ ability to grow in the business markets that it
serves, Amdocs’ ability to successfully integrate acquired
businesses, adverse effects of market competition, rapid
technological shifts that may render the Company's products and
services obsolete, potential loss of a major customer, our ability
to develop long-term relationships with our customers, and risks
associated with operating businesses in the international market.
Amdocs may elect to update these forward-looking statements at some
point in the future; however, the Company specifically disclaims
any obligation to do so. These and other risks are discussed at
greater length in Amdocs’ filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2021 filed on December 10, 2021,
and our Form 6-K furnished for the first quarter of fiscal 2022 on
February 14, 2022, for the second quarter of fiscal 2022 on May 24,
2022 and for the third quarter of fiscal 2022 on August 15,
2022.
Media Contacts
Michael YoudsAmdocs Public RelationsTel: +44 7855 827 038Email:
michael.youds@amdocs.com
Holly AbbottBabel PR for AmdocsTel: +44 (0)7527 521057 Email:
amdocs@babelpr.com / holly.abbott@babelpr.com
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From Mar 2024 to Apr 2024
Amdocs (NASDAQ:DOX)
Historical Stock Chart
From Apr 2023 to Apr 2024