Amdocs will launch a solution using Google
Cloud's AI and BigQuery to automate network operations and enhance
customer experiences
SUNNYVALE, Calif., Feb. 26,
2025 /PRNewswire/ -- Amdocs (NASDAQ: DOX), a leading
provider of software and services to communications and media
companies, and Google Cloud today announced a major initiative to
transform how telecommunications companies operate, maintain, and
optimize critical 5G network ecosystems with AI. Using Google
Cloud's Vertex AI and BigQuery, Amdocs will launch its new Network
AIOps solution to help 5G network providers automate complex
network operations, enhance service reliability, and improve
customer experiences.
Communications service providers (CSPs) face mounting pressure
to reduce operational costs, enhance network resiliency, and
deliver exceptional customer experiences. To achieve these goals,
they are investing and migrating their 5G ecosystems to distributed
networks built upon cloud-native technologies. This shift brings
many complex challenges, including the integration of equipment
from multiple vendors, management of distributed architectures, the
need for real-time optimization, and the extraction of insights
from increased network data.
"Intelligent, automated solutions can help solve the complexity
that modern 5G networks bring to CSPs," said Anthony Goonetilleke, group president of
technology and head of strategy, Amdocs. "Our collaboration with
Google Cloud and the launch of Amdocs Network AIOps empowers CSPs
to transform their networks, reduce operational costs, and deliver
exceptional customer experiences."
Amdocs Network AIOps is built on Google Cloud AI infrastructure,
including Cloud Storage, Dataflow, Dataproc, BigQuery, and Vertex
AI, and provides a scalable and reliable foundation for network
optimization. It enables:
- AI-driven insights: The solution uses Google Cloud's
BigQuery, Vertex AI, and Gemini models for predictive analytics and
root-cause analysis. This helps CSPs proactively manage their
networks and reduce incident resolution times.
- Automated workflows: Network AIOps automates routine
tasks such as network configuration, performance optimization, and
incident remediation, freeing up resources and minimizing human
error.
- Closed-loop automation: The solution continuously learns
from data and actions to improve accuracy and efficiency,
optimizing network performance over time.
- Predictive maintenance: The solution uses machine
learning to predict network failures and minimize downtime,
enhancing network resiliency and reducing operational costs.
"Google Cloud's AI and data solutions, coupled with Amdocs' deep
telecom experience, are enabling CSPs to build and manage
next-generation networks more effectively," said Angelo Libertucci, global industry lead,
Telecommunications, Google Cloud. "This solution will help
accelerate the adoption of AI-powered automation and ultimately
help CSPs deliver exceptional customer experiences."
About Google Cloud
Google Cloud is the new way to the
cloud, providing AI, infrastructure, developer, data, security, and
collaboration tools built for today and tomorrow. Google Cloud
offers a powerful, fully integrated and optimized AI stack with its
own planet-scale infrastructure, custom-built chips, generative AI
models and development platform, as well as AI-powered
applications, to help organizations transform. Customers in more
than 200 countries and territories turn to Google Cloud as their
trusted technology partner.
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SOURCE Google Cloud
