Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
31 October 2023 - 9:45PM
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader
in uniting logistics-intensive businesses in commerce, announced
that U.K.-based Spacepro is using the Descartes Customer Engagement
Platform™ to enhance the customer journey within its after-care
department, which services its sliding door and interior solution
products for construction, newbuild and online consumers
nationwide.
“As we work towards achieving best-in-class service, gaining
valuable insights into the final leg of the customer journey is
critical,” said Neil Martin, Sales Director at Spacepro. “By using
the Descartes solution to create opportunities for real-time
customer engagement in our field service operations, we’ve
significantly reduced access issues and gleaned insightful
responses regarding the customer experience. Expanding this smart
add-on beyond the initial deployment to our national fleet will
allow us to extend the proven benefits to our entire customer
base.”
The cloud-based Descartes Customer Engagement Platform helps
companies elevate the quality of the customer experience while
driving operational efficiencies and lowering costs in last-mile
delivery and field service. Companies can automate customer
communication before, during and after deliveries or service
appointments with a branded web-based customer portal that supports
real-time ETA tracking, provides chat options, and captures
customer feedback. By leveraging technology to easily engage with
customers throughout the delivery or appointment lifecycle,
companies can decrease inbound call volumes for order status and
ETAs, reduce no-access rates and failed appointments, receive
actionable and timely customer feedback, streamline click and
collect options for order collection and increase customer
retention and customer satisfaction.
“We’re pleased to help Spacepro better empower its customers to
receive services on their terms,” said Gary Taylor, Director, Sales
at Descartes. “Customer expectations have been reshaped by
ecommerce, food delivery and ride-hailing apps, making customer
engagement a critical strategy for B2C and B2B businesses alike.
Descartes’ real-time customer engagement technology helps companies
capitalize on the opportunity to differentiate themselves in final
mile delivery performance where delivery excellence is a
must-have.”
About Spacepro
Spacepro is a brand of Home Decor GB Ltd, one of the leading
suppliers of sliding doors and interior solutions in Europe,
supplying products into DIY, construction, newbuild and online
channels. Proudly manufacturing in Sheffield for over 45 years, we
are the UK market leader in Sliding Wardrobes manufacturing over ¼
million doors each year. We take great pride in our products
and service, retaining complete control of the development process
from identifying consumer needs and initial concept drawings, to
design and prototyping. For more information, visit
https://spacepro.co.uk/.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in
providing on-demand, software-as-a-service solutions focused on
improving the productivity, security and sustainability of
logistics-intensive businesses. Customers use our modular,
software-as-a-service solutions to route, track and help improve
the safety, performance and compliance of delivery resources; plan,
allocate and execute shipments; rate, audit and pay transportation
invoices; access global trade data; file customs and security
documents for imports and exports; and complete numerous other
logistics processes by participating in the world’s largest,
collaborative multimodal logistics community. Our headquarters are
in Waterloo, Ontario, Canada and we have offices and partners
around the world. Learn more at www.descartes.com, and connect
with us on LinkedIn and Twitter.
Global Media ContactCara StrohackTel: +1(800)
419-8495 ext. 202025cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking
Statements
This release contains forward-looking information within the
meaning of applicable securities laws (“forward-looking
statements”) that relate to Descartes’ last mile delivery solution
offerings and potential benefits derived therefrom; and other
matters. Such forward-looking statements involve known and unknown
risks, uncertainties, assumptions and other factors that may cause
the actual results, performance or achievements to differ
materially from the anticipated results, performance or
achievements or developments expressed or implied by such
forward-looking statements. Such factors include, but are not
limited to, the factors and assumptions discussed in the section
entitled, “Certain Factors That May Affect Future Results” in
documents filed with the Securities and Exchange Commission, the
Ontario Securities Commission and other securities commissions
across Canada including Descartes’ most recently filed management’s
discussion and analysis. If any such risks actually occur, they
could materially adversely affect our business, financial condition
or results of operations. In that case, the trading price of our
common shares could decline, perhaps materially. Readers are
cautioned not to place undue reliance upon any such forward-looking
statements, which speak only as of the date made. Forward-looking
statements are provided for the purposes of providing information
about management’s current expectations and plans relating to the
future. Readers are cautioned that such information may not be
appropriate for other purposes. We do not undertake or accept any
obligation or undertaking to release publicly any updates or
revisions to any forward-looking statements to reflect any change
in our expectations or any change in events, conditions or
circumstances on which any such statement is based, except as
required by law.
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