Erie Insurance is #1 in home insurance claims
Pa., March 2, 2023 /PRNewswire/ -- Erie
Insurance (NASDAQ: ERIE) is
ranked highest in customer satisfaction among property and casualty
(P&C) insurers in the J.D. Power 2023 U.S. Property Claims
Satisfaction Study. ERIE led all
P&C carriers in property claims experience, earning a score of
912 out of J.D. Power's 1,000-point scale, a 30-point jump over
Erie Insurance scored 38 points higher than the industry average
in customer satisfaction with the home insurance claims experience
in 2023, and was ranked #1 in settlement, claim servicing, first
notice of loss and the estimation process – four of the five J.D.
Power study factors.
"Since our beginning in 1925," shared Lorianne Feltz, executive vice president, Claims
& Customer Service, "Erie Insurance was built on the promise to
be Above All in Service. Today, ERIE is still guided by a responsibility
to those who depend on us to be there when they need
The J.D. Power U.S. Property Claims Satisfaction Study measures
satisfaction with the property claims experience among insurance
customers who have filed a claim for damages by examining five
factors: settlement; claim servicing; first notice of loss;
estimation process; and repair process. The study is based on
responses from 5,343 homeowner insurance customers who filed a
claim within the previous nine months. The study was fielded
December 2021 through December 2022.
"When we're involved in a claim, it's often one of our
customer's worst days," explained Cody
Cook, senior vice president, Claims. "We're grateful for our
highly trained, empathetic adjusters who bring our customers back
to pre-loss condition—as well as for our agents who sell the right
coverage to fit our shared customers' needs."
For J.D. Power award information, visit jdpower.com/awards. To
learn more about ERIE's home and
property coverage, visit erieinsurance.com/home-insurance.
About Erie Insurance
According to A.M. Best Company, Erie Insurance Group, based in
Erie, Pennsylvania, is the 11th
largest homeowners insurer, 13th largest automobile insurer and
13th largest commercial lines insurer in the United States based on direct premiums
written. Founded in 1925, Erie Insurance is a Fortune 500 company
and the 19th largest property/casualty insurer in the United States based on total lines net
premium written. Rated A+ (Superior) by A.M. Best, ERIE has more than 6 million policies in force
and operates in 12 states and the District of Columbia. News releases and more
information are available on ERIE's website at www.erieinsurance.com.
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SOURCE Erie Indemnity Company