Atlassian Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms
04 November 2022 - 10:32AM
Business Wire
Over 45,000 customers turn to Jira Service
Management for a modern approach to ITSM
Atlassian Corporation (NASDAQ: TEAM), a leading provider of team
collaboration and productivity software, has been named a Leader in
the 2022 Gartner® Magic Quadrant™ for IT Service Management
Platforms.1
Atlassian’s differentiated approach to service management draws
on the power of a single platform to unite development, IT
operations, and business teams to deliver amazing experiences fast.
Jira Service Management is the fastest-growing ITSM product by new
customer count for the second year in a row and a 2022 Gartner Peer
Insights™ Customers' Choice for IT Service Management.
In addition to trying to adapt to the growth of digital
businesses and distributed workforces, Infrastructure and
Operations (I&O) leaders are struggling to deal with the
ballooning costs and complexity of legacy ITSM solutions. In their
2022 Buyer’s Guide to ITSM Platforms, Gartner found that “Eight out
of 10 IT organizations overspend on IT service management (ITSM)
platform subscriptions by half of the contract value because they
purchase functions that do not get fully used.”2 As I&O teams
evaluate the return on their service management investment, they
are recognizing the need for a right-sized solution that delivers
value fast and scales with the needs of the business.
“Our mission in the service management space remains the same as
the day we entered: to unlock high-velocity service teams across
the enterprise. Over 45,000 customers now rely on Jira Service
Management to power service delivery. We believe this recognition
by Gartner is a validation of our unique approach, the value we
provide to customers of all sizes, and our vision for the future of
service management,” said Cameron Deatsch, Chief Revenue Officer at
Atlassian.
Three key beliefs continue to drive Atlassian’s vision and
investments in ITSM:
- Connect Development and IT Operations to Accelerate Work: As
digital enterprises continue to transform, they recognize the
importance of uniting these teams so work flows seamlessly from
concept to design and on to the building, launching, operating, and
supporting great product and service experiences. Atlassian
uniquely connects development and IT operations to better respond
to change and ship new products or services faster.
- Autonomy with Alignment is Key. The traditional norms of a
centralized, command-and-control approach to I&O face all kinds
of challenges with today’s distributed architectures and agile ways
of work. Atlassian provides enterprise teams with the flexibility
and simplicity required to run fast and operate with autonomy while
still allowing for common terminology, experiences, and
administrative controls necessary for coordinated work.
- Empower All Service Teams. Teams outside IT need to operate
with the same urgency and speed. Atlassian enables business teams
to adopt a service-oriented mindset and reduces reliance on central
IT in order to provide rich service experiences for internal
customers.
To learn more about Atlassian’s vision for the future of service
management, register now for Atlassian Presents: High-Velocity
ITSM. The annual service management event is happening in London on
December 8, 2022, and will be broadcast to a global digital
audience on December 13, 2022.
A complimentary download of the complete 2022 Magic Quadrant for
IT Service Management Platforms is available here.
1Gartner, Magic Quadrant for IT Service Management Platforms,
Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022.
2Gartner, A Buyer’s Guide to ITSM Platforms, Chris Matchett,
Rich Doheny, 4 August 2022.
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About Atlassian
Atlassian unleashes the potential of every team. Our agile &
DevOps, IT service management and work management software helps
teams organize, discuss, and complete shared work. The majority of
the Fortune 500 and over 240,000 companies of all sizes worldwide -
including NASA, Kiva, Deutsche Bank, and Salesforce - rely on our
solutions to help their teams work better together and deliver
quality results on time. Learn more about our products, including
Jira Software, Confluence, Jira Service Management, Trello,
Bitbucket, and Jira Align at https://atlassian.com/.
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Media Contact Arseny Tseytlin press@atlassian.com
Investor Relations Contact Martin Lam IR@atlassian.com
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