NEEDHAM, Mass., April 9, 2018 /PRNewswire/
-- TripAdvisor®, the travel planning and booking
site, today announced the winners of its Travelers'
Choice® awards for airlines, identifying travelers'
favorite carriers around the globe. For 2018, Singapore Airlines
was named the number one airline in the world and Southwest
Airlines ranked as the best U.S. carrier. Award winners were
determined using an algorithm that took into account the quantity
and quality of airline reviews and ratings submitted by travelers
worldwide, over a 12-month period on TripAdvisor
Flights.
Following the success of last year's inaugural Travelers' Choice
awards for airlines, the 2018 award categories expanded to honor 69
airlines that provide exceptional value and service across the
world. In addition to the world list, the Traveler's Choice awards
recognize the best airlines in seven regions including Asia, Europe,
North America, Latin America, South Pacific & Oceana,
Africa & Indian Ocean, and the
Middle East. The awards also
recognize the top airlines in four distinct service classes:
International First Class, Business Class, Premium Economy and
Economy. The hallmarks of Travelers' Choice award winners are
outstanding service, quality and value.
"We're thrilled to recognize the global TripAdvisor community's
favorite airlines and shine a spotlight on the carriers around the
world that provide the very best flying experiences," said
Bryan Saltzburg, senior vice
president and general manager for TripAdvisor Flights. "As the
airline industry introduces new fare products and a widening array
of in-flight offerings, consumers continue to seek out the carriers
that deliver value and a quality experience. The Travelers' Choice
awards for airlines recognize the carriers that exceed passenger
expectations and receive top marks from travelers."
"We are honoured to be this year's recipient of the Best Airline
in the World title in the prestigious TripAdvisor Travellers'
Choice Awards for Airlines 2018. The award is a validation of the
hard work and dedication of our thousands of staff all around the
world, who focus their attention every day on ensuring that
Singapore Airlines remains competitive on a global level," said
Singapore Airlines' CEO, Mr. Goh Choon
Phong. "Our business model is based around three main
pillars – product leadership, service excellence and network
connectivity. We are continuing to invest heavily in all three
areas to ensure we have industry-leading offerings that meet and
exceed our customers' expectations, both on the ground and in the
air."
"It's an honor to receive several TripAdvisor Travelers' Choice
awards for Airlines including being the only U.S.-based carrier
named a top ten airline in the world," said Ryan Green, Southwest Airlines vice president
and chief marketing officer. "The real winners today are our more
than 120 million customers who put their trust in Southwest to get
them to where they need to be safely, on time, and with the
world-renowned hospitality our 60,000 Southwest employees
provide."
Asian Carriers Flying High
Among the global top 10,
Asian carriers dominated with four airlines on the list (Singapore
Airlines, Japan Airlines, EVA Air and Korean Air); followed by the
Middle East with two airlines
(Emirates and Qatar Airways).
Top 10 Airlines in the World:
Recognizing airlines
around the world that deliver consistently exceptional experiences
to the global traveler
1. Singapore Airlines, Singapore
According to a TripAdvisor reviewer: "I flew from Sydney to Singapore in business class. The food was the
best I have had in the last ten years. Service was great and the
staff actually wanted to be there. One of the best, if not the best
airline."
2. Air New
Zealand, New
Zealand
According to a TripAdvisor reviewer: "The flight attendants are
friendly, courteous, professional, and dedicated to customer
service. The dinner was excellent, even in Economy class, and there
was complimentary NZ red and white wine. Even the safety videos are
entertaining. I wouldn't fly any other airline between the U.S. and
New Zealand."
3. Emirates, United Arab
Emirates
According to a TripAdvisor reviewer: "This airline is the essence
of style, class and comfort. Everything I had expected was
surpassed. From their presentation, to their service, which is
professional, but does not override their personable approach to
travellers. The Airbus is huge, but the atmosphere within is
comfortable, seats are wider, windows are bigger."
4. Japan Airlines, Japan
According to a TripAdvisor reviewer: "This airline carrier is
exquisite and features great on board meal service, drink service,
and the entertainment is great. They provide excellent service with
exceptional leg room. This airline is truly above most others and
comes with outstanding crew members."
5. EVA Air, Taiwan
According to a TripAdvisor reviewer: "One of the things that
separates EVA out from other airlines is in the little things. I
was blown away by the novelty of the "Character" flight we took.
Everything from the pillows to the meals - it was Hello Kitty
cuteness overload. Kids' meals are excellent. These small personal
touches made our entire flight experience so much
nicer!"
6. Southwest Airlines, United States
According to a TripAdvisor reviewer: "We choose to fly Southwest
whenever we can. Their flights are on time and the service is
friendly and efficient. We don't mind not having assigned seats.
Bags fly free, and we always check ours. Frequent Flier miles are
easy to accumulate with their membership program."
7. Jet2.com, United
Kingdom
According to a TripAdvisor reviewer: "We have just come back from
Portugal and all I can say is what
a fab service from jet 2. From start to finish, they made my
holiday less stressful. I have never been with them before and can
certainly say they're better than most other companies I have been
with."
8. Qatar Airways, Qatar
According to a TripAdvisor reviewer: "I've traveled a lot in my
life and Qatar is one of my
favourite airlines to travel with. The bar in a380 (business class)
is the best. The service regardless of class is fab. The treatment
of frequent fliers is great... food very tasty for economy ... and
very big portions… Entertainment is top notch. They are one of my
favourite airlines for eco travel."
9. Azul, Brazil
According to a TripAdvisor reviewer: "Azul is a lovely airline,
employing a fleet of Embraer regional jets offering 2 + 2 seating.
Service is efficient and you always get a package of "aviõezinhos"
(airplane shaped gummy bears) to chew on the short domestic
hops."
10. Korean Air, South
Korea
According to a TripAdvisor reviewer: "We traveled from Chicago to Hong
Kong with our toddler, and could not have been more pleased
with the experience. Basic economy on KA is basically economy plus
on other (especially US-based) airlines. The flight staff actually
made me like the experience, rather than detract from it. I'll be
flying KA whenever possible in the future."
Class of Service Global Winners:
Recognizing
airlines around the world that provide a consistently exceptional
passenger experience in each cabin
Best First Class: Singapore Airlines, Singapore
Best Business Class: Qatar Airways, Qatar
Best Premium Economy: Air New
Zealand, New
Zealand
Best Economy: Singapore Airlines, Singapore
Award-winning Airlines in North
America:
- Southwest Airlines, United
States – Best
- Alaska Airlines, United
States – Winner
- Delta Air Lines, United
States – Winner
- Hawaiian Airlines, United
States – Winner
- JetBlue, United States
– Winner
- WestJet, Canada –
Winner
Class of Service North American Winners:
Best Business Class: JetBlue, United States
Best Economy: Southwest Airlines, United States
For the complete list of winners from the 2018 Travelers' Choice
awards for airlines, visit
https://www.tripadvisor.com/TravelersChoice-Airlines. Travelers can
also follow the conversation on Twitter at #TravelersChoice.
To find great airfares and traveler reviews covering hundreds of
airlines worldwide, visit TripAdvisor's global Flight Search at
www.tripadvisor.com/cheapflightshome.
Methodology
Winners were based on airline reviews
submitted on TripAdvisor Flights or via one of TripAdvisor's review
collection partners from February
2017 to February 2018.
About TripAdvisor
TripAdvisor, the world's largest
travel site*, enables travelers to unleash the full potential of
every trip. With over 600 million reviews and opinions covering the
world's largest selection of travel listings worldwide – covering
approximately 7.5 million accommodations, airlines, attractions,
and restaurants -- TripAdvisor provides travelers with the wisdom
of the crowds to help them decide where to stay, how to fly, what
to do and where to eat. TripAdvisor also compares prices from more
than 200 hotel booking sites so travelers can find the lowest price
on the hotel that's right for them. TripAdvisor-branded sites are
available in 49 markets, and are home to the world's largest travel
community of 455 million average monthly unique visitors**, all
looking to get the most out of every trip. TripAdvisor: Know
better. Book better. Go better.
The subsidiaries and affiliates of TripAdvisor, Inc. (NASDAQ:
TRIP) own and operate a portfolio of websites under 20 other travel
media brands:
www.airfarewatchdog.com, www.bookingbuddy.com, www.citymaps.com,
www.cruisecritic.com,
www.familyvacationcritic.com, www.flipkey.com, www.thefork.com
(including www.lafourchette.com, www.eltenedor.com, www.iens.nl and
www.dimmi.com.au), www.gateguru.com, www.holidaylettings.co.uk,
www.holidaywatchdog.com, www.housetrip.com, www.jetsetter.com,
www.niumba.com, www.onetime.com,
www.oyster.com, www.seatguru.com, www.smartertravel.com,
www.tingo.com, www.vacationhomerentals.com and www.viator.com.
* Source: comScore Media Metrix for TripAdvisor Sites,
worldwide, October 2017
** Source: TripAdvisor log files, average monthly unique
visitors, Q3 2017
TRIP-G
View original content with
multimedia:http://www.prnewswire.com/news-releases/tripadvisor-recognizes-worlds-best-airlines-with-2018-travelers-choice-awards-300626108.html
SOURCE TripAdvisor