Indicates Zenvia's application of the highest
standards towards data security management and protection
SÃO PAULO, Jan. 18,
2023 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV) (the
"Company"), the leading cloud-based CX platform in Latin America, empowering companies to
transform their customer journeys, today announced that it has
received the ISO 27001 certification from the International
Standardization Organization (ISO), an international standard and
reference for information security management. The recognition from
ISO confirms Zenvia's focus on privacy and security management,
assuring that client data and information is held under the
strictest security protocols.
"The safeguarding of our clients' information has always been a
top priority for Zenvia. Earning the ISO 27001 certification
demonstrates our steadfast commitment to protecting their
information in all forms across the Zenvia platform," says
Ruy Neto, Information Technology
Director at Zenvia, responsible for the project development.
To receive the certification, Zenvia had the support of
specialists from the Think IT consulting firm, which has extensive
experience in the ISO 27001 standard, by preparing the schedule,
monitoring the processes, conducting preliminary audits, and
assisting the team that coordinated the project internally.
"Zenvia has grown significantly through several acquisitions in
recent years. As the company evolved, we recognized the need to
simultaneously adjust our IT governance and information security
processes to enhance Zenvia's controls and protection over
information, in addition to meeting customer compliance
requirements," says Vinícius Idalêncio, Infrastructure and Cyber
Security Manager at Zenvia.
"The ISO 27001 certification recognizes the dedication of
Zenvia's information security teams, who are always focused on
protecting our clients' data," adds Lilian
Lima, Zenvia's Chief Technology Officer. "This achievement
proves our ability to deliver innovative solutions while adhering
to the strictest security requirements."
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ZENVIA is driven by the purpose of empowering companies to
create unique experiences for end-consumers through its unified CX
SaaS end-to-end platform. ZENVIA empowers companies to transform
their existing customer experience from non-scalable, physical and
impersonal interactions into highly scalable, digital-first and
hyper-contextualized experiences across the customer journey.
ZENVIA's unified end-to-end CX SaaS platform provides a combination
of (i) SaaS focused on campaigns, sales teams, customer service and
engagement, (ii) tools, such as software application programming
interfaces, or APIs, chatbots, single customer views, journey
designers, documents composer and authentication and (iii)
channels, such as SMS, Voice, WhatsApp, Instagram and Webchat. Its
comprehensive platform assists customers across multiple use cases,
including marketing campaigns, customer acquisition, customer
onboarding, warnings, customer services, fraud control,
cross-selling and customer retention, among others. ZENVIA's shares
are traded on Nasdaq, under the ticker ZENV.