Everest Group's PEAK Matrix® Assessment 2024
underscores Genpact's focus on AI to drive enhanced
decision-making, ensure policy compliance for platform content, and
detect digital fraud
NEW
YORK, June 4, 2024 /PRNewswire/ --
Genpact (NYSE: G), a global professional
services and solutions firm delivering outcomes that shape the
future, has been ranked a Leader in Trust and Safety Services
by Everest Group in its PEAK Matrix Assessment for 2024. This marks
the fourth consecutive year Genpact has received this distinction
from the prominent consulting and research firm.
This year's assessment highlights Genpact's consistent
leadership in technology innovation. Leveraging its AI
capabilities, domain expertise, and industry-leading partnerships,
Genpact is well-poised to address complex challenges for its media,
publishing, and entertainment clients. These include moderating and
investigating harmful content to keep online users safe from
fraud, harassment or other digital threats to client
communities and their customers.
"As the digital media landscape rapidly evolves, the combination
of the right talent and tools is crucial for maintaining secure
digital environments," said Anil Nanduru, Global Business
Leader, High Tech and Manufacturing, and Consumer and Healthcare,
Genpact. "At the intersection of our deep domain and AI
expertise, Genpact is committed to keeping users and online
communities safe, leveraging data, technology, and the use of
responsible AI."
The report highlights that Genpact leverages generative AI to
improve internal efficiencies by optimizing moderators'
decision-making and prescribing the next best action. It also uses
generative AI to ensure policy compliance, detect
fraud, and identify regulated goods, helping clients
plan and prevent online threats.
"Genpact is experienced in trust and safety solutions across
major industries, with vertical-specific capabilities and AI-first
strategies to address each industry's challenges," said Abhijnan
Dasgupta, Practice Director, Everest Group. "Genpact invests in
AI and generative AI to enhance its offerings through in-house
development and premiere partnerships. The company also has
policy-level knowledge management to support moderators and
continues to invest in strategy and consulting services like
Regulatory Compliance, Policy Lab, Election Tracking Framework, and
Quality Assurance."
For the 2024 PEAK Matrix assessment, Everest Group evaluated 27
providers of trust and safety services in the industry, assessing
various factors including service focus, key intellectual
property/solutions, domain investments, and case studies
demonstrating capabilities with clients and partners.
For more information about Genpact's trust and safety services,
visit: https://www.genpact.com/insight/everest-group-names-genpact-a-leader-in-trust-and-safety
About Genpact
Genpact (NYSE: G) is a global
professional services and solutions firm delivering outcomes that
shape the future. Our 125,000+ people across 30+ countries are
driven by our innate curiosity, entrepreneurial agility, and desire
to create lasting value for clients. Powered by our purpose – the
relentless pursuit of a world that works better for people – we
serve and transform leading enterprises, including the Fortune
Global 500, with our deep business and industry knowledge, digital
operations services, and expertise in data, technology, and
AI.
Get to know us at genpact.com and
on LinkedIn, X, YouTube,
and Facebook.
Media Contact
Sarah
Joyce
Sarah.Joyce@genpact.com
+1 626.379.9829
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SOURCE Genpact