Concentrix Positioned as a Leader in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
15 October 2024 - 11:00PM
UK Regulatory
Concentrix Positioned as a Leader in Everest Group’s Customer
Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Company Recognized for its Innovation, Value and
Portfolio of Solutions
NEWARK, Calif., Oct. 15, 2024 (GLOBE NEWSWIRE) --
Concentrix Corporation (NASDAQ: CNXC), a global technology and
services leader, announced today that leading research firm Everest
Group has positioned the company as a Leader in its Europe, Middle
East and Africa (EMEA) Customer Experience Management (CXM)
Services PEAK Matrix® Assessment 2024.
For the third consecutive year, Concentrix was positioned as a
leader on three global CXM PEAK Matrix® Assessments (Americas,
APAC, and EMEA) and has expanded its breadth of services and
innovative solutions delivered to clients in Europe significantly,
leading to a higher than ever placement for the company on Everest
Group’s PEAK Matrix® in the region.
The assessment evaluates leading CXM providers focused on
delivering tailored digital customer experience solutions with an
emphasis on data privacy and security. The matrix measures market
impact in the industry and ability to deliver services
successfully, with companies earning their positioning based on
year-over-year improvement on the matrix. Among the 37 leading CXM
providers in EMEA assessed for the report, Concentrix was one of
four to achieve Leader positioning on the matrix.
"Concentrix is a leading global CXM provider that supports
clients across diverse verticals such as BFSI, technology,
healthcare, telecom, media, and retail. The combination with
Webhelp has bolstered its position and significantly expanded its
operations across UKI, Germany, France, and Benelux within the EMEA
market,” says David Rickard, Partner at Everest Group. “Concentrix
has developed gen AI platforms used across the advisor lifecycle
for improving CX and operational efficiency. These platforms
incorporate various features such as conversational assist,
knowledge AI bots, and real-time advisor assist. Concentrix also
provides consulting services for IVA solutions, addressing customer
journey design, dialog flow integration, conversation design, and
bot supervision. Additionally, it maintains a balanced shoring mix
across onshore, nearshore, and offshore locations. All of these
factors have contributed to Concentrix’s recognition as a Leader in
Everest Group's Customer Experience Management (CXM) EMEA – PEAK
Matrix® Assessment 2024.”
"Every day, we use the latest leading-edge technologies to
transform the intelligent experiences our clients deliver to their
customers,” said Vincent Bernard, Executive Vice President EMEA, at
Concentrix. "Our valued partners benefit from the strengths of a
global leader with diverse regional expertise, across more than 40
countries in EMEA, which continues to have a positive impact on
business relationships. We are honored that Everest Group has
recognized the breadth of our technology and services that help us
enable seamless multilingual customer interactions and allow us to
deliver measurable value to our clients.”
For more information on Concentrix’ CXM services in
EMEA, see the Everest Group report.
About us: Experience the power of
Concentrix
Concentrix Corporation (NASDAQ: CNXC), a
Fortune 500® company, is the global
technology and services leader that powers the world’s best brands,
today and into the future. We’re human-centered, tech-powered,
intelligence-fueled. Every day, we design, build, and run fully
integrated, end-to-end solutions at speed and scale across the
entire enterprise, helping over 2,000 clients solve their toughest
business challenges. Whether it’s designing game-changing brand
experiences, building and scaling secure AI technologies, or
running digital operations that deliver global consistency with a
local touch, we have it covered. At the heart of everything we do
lies a commitment to transforming the way companies connect,
interact, and grow. We’re here to redefine what success means,
delivering outcomes unimagined across every major vertical in 70+
markets. Virtually everywhere. Visit concentrix.com to learn
more.
Safe Harbor Statement
This news release includes forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933, as amended,
and Section 21E of the Securities Exchange Act of 1934, as amended.
Forward-looking statements include, but are not limited to,
statements regarding future growth of the company’s capabilities
and product portfolio, the potential benefits associated with use
of the company’s generative AI and other products and services, and
statements that include words such as believe, expect, may, will,
can, provide, could and should and other similar expressions. These
forward-looking statements are inherently uncertain and involve
substantial risks and uncertainties that could cause actual results
to differ materially from those expressed or implied by such
statements. Risks and uncertainties include, among other things,
risks related to the company’s ability to successfully execute its
strategy, product launches, competitive conditions in the company’s
industry, risks related to general economic conditions, risks
related cyberattacks on the Company’s or its clients’ networks and
information technology systems, uncertainty around, and disruption
from, new and emerging technologies, including the adoption and
utilization of generative artificial intelligence, and other
factors contained in the company’s Annual Report on Form 10-K for
the fiscal year ended November 30, 2023 filed with the Securities
and Exchange Commission and subsequent SEC filings. We do not
undertake a duty to update forward-looking statements, which speak
only as of the date on which they are made.
Copyright 2024 Concentrix Corporation and its
subsidiaries
All rights reserved. Concentrix, the Concentrix logo, and all other
Concentrix company, product and services names and slogans are
trademarks or registered trademarks of Concentrix Corporation and
its subsidiaries.
From Fortune ©2024 Fortune Media IP
Limited. All rights reserved. Used under license.
Fortune and Fortune 500 are registered
trademarks of Fortune Media IP Limited and
are used under license. Fortune and
Fortune Media IP Limited are not affiliated
with, and do not endorse the products or services of
Concentrix.
Media Contact:
Marketing & Communications
Concentrix Corporation
media@concentrix.com
Concentrix (TG:CO8)
Historical Stock Chart
From Oct 2024 to Nov 2024
Concentrix (TG:CO8)
Historical Stock Chart
From Nov 2023 to Nov 2024
