Coveo Again Named a Champion in Enterprise Search Data Quadrant in 2023 SoftwareReviews Report
01 February 2023 - 12:00AM
Coveo (TSX:CVO), a leader in AI-powered relevance platforms
that transform search, recommendations, personalization, and
merchandising within digital experiences, announced it has been
recognized as a champion in the 2023 Enterprise Search Data
Quadrant from SoftwareReviews, a division of IT research and
consulting firm Info-Tech Research Group. The data in the report is
collected from real end users, providing a comprehensive evaluation
of popular products in the Enterprise Search market to create a
holistic, unbiased view that helps prospective purchasers make
better decisions.
For a consecutive year, SoftwareReviews named Coveo
the leader after achieving a 8.9 composite satisfaction score,
which averages four different areas of evaluation: Net Emotional
Footprint, Vendor Capabilities, Product Features, and Likeliness to
Recommend. Coveo also received the highest Net Emotional Footprint
score of +95, which measures user emotional response ratings of the
vendor in categories such as trustworthiness, respectfulness, and
fairness. Coveo also ranked the highest in Overall Vendor
Capability Satisfaction (82%), Overall Product Feature Satisfaction
(87%), and most likely to recommend (91%).
The SoftwareReviews Data Quadrant evaluates and
ranks products based on feedback from IT and business
professionals. The placement of a software provider in the Data
Quadrant indicates its relative ranking as well as its
categorization. The data published is collected from real end users
and meticulously verified.
“We’re honored to be recognized for the second time
as a champion in the 2023 Enterprise Search market, earning the
highest position in the Data Quadrant,” said Louis Têtu, Chairman
and CEO at Coveo. “What sets this report out from other analyst
reports is that it is based on objective feedback from real
customers. This is a testament to our dedication to customer
success, and delivering business value and strong ROI for our
customers. We’re incredibly humbled to receive such positive
feedback. Thank you to all involved.”
Download the 2023 Info-Tech Enterprise Search Data
Quadrant Report from SoftwareReviews.
About
SoftwareReviews Data Quadrant Awards and Software
Reports:SoftwareReviews Data Quadrant Awards recognize
outstanding vendors in the technology marketplace as evaluated by
their users annually. Top vendors in a software category are
eligible to receive Data Quadrant Gold Medals, provided their
net-promoter scores meet the threshold for sufficiently high user
satisfaction across four areas of evaluation: vendor capabilities,
product features, likeliness to recommend, and vendor experience.
In-depth product evaluation reports are available at
http://www.softwarereviews.com.
About
SoftwareReviewsSoftwareReviews is a division of Info-Tech
Research Group, a world-class IT research and consulting firm
established in 1997. Backed by two decades of IT research and
advisory experience, SoftwareReviews is a leading source of
expertise and insight into the enterprise software landscape and
client-vendor relationships. By collecting real data from IT and
business professionals, the SoftwareReviews methodology produces
the most detailed and authentic insights into the experience of
evaluating and purchasing enterprise software.
About Coveo
SolutionsWe believe that relevance is critical for
businesses to win in the new digital experience economy and to
serve people the way they expect while ensuring optimal business
performance, and that applied AI is an imperative to achieve these
goals.
Coveo is a market-leading AI-powered relevance
platform that injects search, recommendations, personalization, and
merchandising intelligence into digital experiences such as
commerce, service, website, and workplace applications. Coveo’s
platform is cloud-native SaaS, multi-tenant, API-first, and
headless, and can easily integrate into almost any digital
experience. Our solutions are designed to provide tangible
financial value to our customers by helping to drive improvements
in conversion, revenue, and margins, reduce customer support costs,
increase customer satisfaction and website engagement, and improve
employee proficiency and satisfaction.
Our AI platform powers digital experience relevance
for many of the world’s most innovative brands, serving millions of
people and billions of interactions, and is supported by a large
network of global systems integrators and implementation partners.
Coveo is a Salesforce ISV Partner, a Global SAP CX Partner, and an
Adobe Accelerate Exchange Partner.
Stay up to date on the latest Coveo news and
content by subscribing to the Coveo blog, and following Coveo
on LinkedIn, Twitter, and YouTube.
Media ContactHighwire
PRCoveomedia@coveo.com+1 418-263-1111
An image accompanying this announcement is
available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/886d76c6-c98f-4519-81d5-7bcd75edaa11
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