The J.D. Power 2022 Canada Banking Mobile
App Satisfaction Study finds RBC highest ranked in Visual Appeal
and Information/Content
TORONTO, June 9, 2022
/CNW/ - RBC is proud to be recognized with the J.D. Power
Canada award for "Best in Customer
Satisfaction" for its mobile banking app. The recognition comes
from the J.D. Power 2022 Canadian Banking Mobile App Satisfaction
Study which includes feedback from more than 1,500 retail banking
customers of Canada's large and
midsize banks.
"We're so pleased that our customers continue to share positive
feedback about our industry-leading mobile app, especially as the
Canadian financial services sector continues its rapid
digitization," said Peter Tilton, Chief Digital Officer,
Personal & Commercial Banking, RBC. "The past few years have
dramatically changed the way Canadians shop, work and bank. The RBC
mobile banking app ensures that our clients are empowered with
easy, innovative tools that enable them to confidently and safely
manage their money."
The J.D. Power study measures overall customer satisfaction
through a combination of categories, ranging from Navigation and
Speed to Visual Appeal and Information/Content. RBC achieved
particularly high scores in Information & Content and Visual
Appeal.
"This award is a testament to our world-class digital team
that's helped make RBC a leading digital bank in North America and one of the top digital banks
globally," said Sumit Oberai, Senior
Vice-President, Digital Technology, RBC. "We are committed to being
a destination of choice for technologists and professional in the
digital space. RBC Mobile is yet another example of how our
colleagues can apply their imagination and insight to build
engaging and impactful digital experiences that our clients truly
value."
About RBC
Royal Bank of Canada is a
global financial institution with a purpose-driven, principles-led
approach to delivering leading performance. Our success comes from
the 89,000+ employees who leverage their imaginations and insights
to bring our vision, values and strategy to life so we can help our
clients thrive and communities prosper. As Canada's biggest bank and one of the largest
in the world, based on market capitalization, we have a diversified
business model with a focus on innovation and providing exceptional
experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn
more at rbc.com.
We are proud to support a broad range of community initiatives
through donations, community investments and employee volunteer
activities. See how at rbc.com/community-social-impact.
SOURCE RBC Royal Bank