ORLANDO, Fla., June 3, 2021 /PRNewswire/ -- accesso
Technology Group plc (AIM: ACSO), the premier technology
solutions provider for attractions and venues worldwide, has
partnered with Boston Logan International Airport to pilot a
Virtual Security Line. This partnership marks accesso's
first foray into service of the airline industry and positions
Boston Logan International Airport as a pioneer in adoption of
technology that is proving vital to enhancing customer safety,
trust and loyalty while adhering to pandemic-related
protocols.
A trial implementation of the Virtual Security Line – powered by
accesso's intuitive Qsmart(SM) virtual
queuing platform – was launched in April
2021 and is running, initially, for an eight-week span,
supporting the airport and its passengers, as well as the team
members that manage on-site operations, as market forecasting
points to an increase in air travel due to pent-up demand and
continued progress is made on administration of COVID-19
vaccinations.
Passengers at Boston Logan International Airport currently have
the safety-driven convenience of navigating the airport's security
line with the use of virtual queuing – a technology formerly
exclusive to the leisure and entertainment industry, but one that
has quickly been adopted by a variety of industries. Today,
operators of nearly all backgrounds are seeking out new, innovative
ways to effectively maintain physical distancing measures while
laying the foundation for a positive consumer experience.
"More than ever, our customers want an easy and efficient travel
experience. Even before the pandemic, we had been working on
integrating more technology and innovation into the traditional
services provided at Boston Logan International Airport," said
Kwang Chen, chief information
officer at the Massachusetts Port Authority, which owns and
operates Boston Logan International Airport. "The TSA line creates
stress for many travelers, so our goal for this pilot program is to
see if a virtual queue improves the customer experience by helping
to reduce some of that stress while traveling."
Passengers preparing to enter the Virtual Security Line at
Boston Logan International Airport can do so seamlessly with the
Qsmart platform directly from their mobile device (no mobile
app download required) – removing yet another potential point of
physical contact – to "check in" to the line. A countdown will
allow passengers to see their remaining wait time and they will be
notified in the browser session when it's their turn to enter the
line; at the line's entrance, airport staff conduct a contactless
scan of the QR code on the passenger's mobile device to redeem
their place in line.
Without the need to configure additional hardware, Qsmart
boasts a rapid implementation time, making the process easy for
airport staff, as well. Additionally, Qsmart allows staff to
reduce traffic inconsistencies and, instead, forecast and achieve a
steady, manageable flow of arriving passengers. The
elasticity of this process is more important than ever in the
continued age of physical distancing, as it prevents unexpected
delays in passenger arrival and, for Boston Logan
International Airport, helps reduce crowding at the security line's
entrance. This allows security agents to more easily comply
with capacity management restrictions while helping passengers
swiftly and safely navigate their way through the airport security
process.
"For over 20 years, our company has remained firmly rooted in
the mission of helping our partners solve the challenges
of today while reimagining the guest experience
of tomorrow, and our trial agreement with Boston Logan
International Airport is a perfect example of that two-pronged
charge," said Steve Brown,
accesso CEO. "Having seen our technology serve the leisure
and entertainment industries with such success, we're excited to
have the opportunity to expand our offerings to the
airline industry and are honored to kick off the process with this
pilot at Boston Logan International Airport. Together, we're
excited to forge a new path for airport operations by
revolutionizing crucial security processes with the use of virtual
queuing."
About accesso Technology Group, plc
At accesso, we believe technology has the power to
redefine the guest experience. Our patented and award-winning
solutions drive increased revenue for attractions operators while
improving the guest experience. Currently serving over 1,000 venues
in 30 countries around the globe, accesso's solutions
help our clients streamline operations, generate increased
revenues, improve guest satisfaction and harness the power of data
to educate business and marketing decisions.
accesso invests heavily in research and development
because our industries demand it, our clients benefit from it and
it makes a positive impact on the guest experience.
Our commitment to improving the guest experience and helping our
clients increase revenue is the core of our business. Our
technology solutions allow venues to increase the volume and range
of on- and off-site spending, and to drive increased
transaction-based revenue through cutting-edge ticketing,
point-of-sale, virtual queuing, distribution and experience
management software.
Many of our team members come from backgrounds working within
the attractions and cultural industry. In this way, we are
experienced operators who run a technology company serving
attractions operators, versus a technology company that happens to
serve the market. Our staff understands the day-to-day operations
of managing complex venues and the challenges this creates, and
together we strive to provide our clients and their guests with
technology that empowers them to do more and enjoy more. From our
agile development team to our dedicated client service specialists,
every team member knows that their passion, integrity, commitment,
teamwork and innovation are what drive our success.
accesso is a public company, listed on AIM: a market
operated by the London Stock Exchange. For more information, visit
www.accesso.com. Follow accesso on Twitter, LinkedIn and
Facebook.
About the Massachusetts Port Authority
The Massachusetts Port Authority (Massport) owns and operates
Boston Logan International Airport, public terminals in the Port of
Boston, Hanscom Field and Worcester Regional Airport.
For more information, please visit massport.com.
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SOURCE accesso Technology Group plc