CHICAGO, April 7, 2020 /PRNewswire/ -- EVERSANA is
providing notice of a data privacy incident involving personal
information for a limited number of patient services programs. This
notification is the result of EVERSANA's proactive work with a
third-party cybersecurity firm to investigate unusual activity
related to EVERSANA email accounts in 2019.
Upon notification of unusual email activity, the firm
immediately conducted a comprehensive review and confirmed that
certain EVERSANA accounts were subject to unauthorized access
through a legacy technology environment, which has since been
updated, between April 1 and July 3,
2019. Investigators sought to determine what data, if any,
may have been accessible to the unauthorized actor. The company's
review of the potentially impacted data shows that personal
information relating to a limited number of patient services
programs was potentially accessible within the accounts, however,
there is no evidence that personal information was subject to
actual or attempted misuse.
Results of the account review were received on or around
February 7, 2020. The types of
information potentially accessible may include name, address,
social security information, driver's license/state identification
number, passport number, tax identification number, financial
account information, debit/credit card information, username and
password, health information, treatment information, diagnosis,
provider name, MRN/patient ID number, Medicare/Medicaid number,
health insurance information, treatment cost information, and/or
prescription information. EVERSANA currently has no evidence that
personal information was subject to actual or attempted misuse.
Privacy of data is a top priority for EVERSANA. In an abundance
of caution, EVERSANA notified federal law enforcement and also
implemented additional safeguards to further secure the information
in its systems. As an added precaution, EVERSANA is providing
access to one year of complimentary credit monitoring and identity
restoration services to potentially impacted
individuals.
Although the investigation found no evidence that any
information was misused, potentially impacted individuals are
encouraged to remain vigilant against incidents of identity theft
by reviewing account statements and explanations of benefits for
unusual activity or errors, and report any suspicious activity
immediately to their financial institution, insurance company, or
healthcare provider. The company also encourages potentially
affected individuals to review the Steps You Can Take to Protect
Private Information provided below, as well as on its website
at www.eversana.com.
Individuals seeking additional information regarding this event
may reach EVERSANA's dedicated assistance line toll-free at (877)
890-9332, Monday through Friday, 8:00 a.m.
to 10:00 p.m. CT and Saturday/Sunday 10:00 a.m. to 7:00 p.m. CT. They may also visit
EVERSANA's website at www.eversana.com, or contact the company by
mail at 190 N. Milwaukee Street, Milwaukee, WI 53202.
Steps You Can Take to Protect Private
Information
EVERSANA encourages potentially affected individuals to remain
vigilant against incidents of identity theft and fraud, to review
account statements, and to monitor credit reports for suspicious
activity. If you see any unauthorized or suspicious activity,
promptly contact your bank, credit union, credit card company, or
insurance company.
Under U.S. law, adults are entitled to one free credit report
annually from each of the three major credit reporting
bureaus. To order your free credit report, visit
www.annualcreditreport.com or call, toll-free,
1-877-322-8228. You may also contact the three major credit
bureaus directly to request a free copy of your credit report.
Place a Security Freeze. You have the right to place
a "security freeze" on your credit report, which will prohibit a
consumer reporting agency from releasing information in your credit
report without your express authorization. The security
freeze is designed to prevent credit, loans, and services from
being approved in your name without your consent. However,
you should be aware that using a security freeze to take control
over who gets access to the personal and financial information in
your credit report may delay, interfere with, or prohibit the
timely approval of any subsequent request or application you make
regarding a new loan, credit, mortgage, or any other account
involving the extension of credit. Pursuant to federal law,
you cannot be charged to place or lift a security freeze on your
credit report. Should you wish to place a security freeze,
please contact the major consumer reporting agencies listed
below:
Experian
P.O. Box
9554
Allen, TX
75013
1-888-397-3742
www.experian.com/freeze/center.html
|
TransUnion
P.O. Box
160
Woodlyn, PA
19094
1-888-909-8872
www.transunion.com/credit-freeze
|
Equifax
P.O. Box
105788
Atlanta, GA
30348-5788
1-800-685-1111
www.equifax.com/personal/credit-report-services
|
In order to request a security freeze, you will need to provide
the following information:
- Your full name (including middle initial as well as Jr., Sr.,
II, III, etc.);
- Social Security number;
- Date of birth;
- If you have moved in the past five (5) years, provide the
addresses where you have lived over the prior five years;
- Proof of current address, such as a current utility bill or
telephone bill;
- A legible photocopy of a government-issued identification card
(state driver's license or ID card, military identification,
etc.);
- If you are a victim of identity theft, include a copy of either
the police report, investigative report, or complaint to a law
enforcement agency concerning identity theft.
Place a Fraud Alert. As an alternative to a security
freeze, you have the right to place an initial or extended "fraud
alert" on your file at no cost. An initial fraud alert is a
1-year alert that is placed on a consumer's credit file. Upon
seeing a fraud alert display on a consumer's credit file, a
business is required to take steps to verify the consumer's
identity before extending new credit. If you are a victim of
identity theft, you are entitled to an extended fraud alert, which
is a fraud alert lasting seven years. Should you wish to
place a fraud alert, please contact any one of the agencies listed
below:
Experian
P.O. Box
9554
Allen, TX
75013
1-888-397-3742
www.experian.com/fraud/center.html
|
TransUnion
P.O. Box
2000
Chester, PA
19016
1-800-680-7289
www.transunion.com/fraud-alerts
|
Equifax
P.O. Box
105069
Atlanta, GA
30348
1-888-766-0008
www.equifax.com/personal/credit-report-services
|
Additional Information. You can further educate
yourself regarding identity theft, fraud alerts, security freezes,
and the steps you can take to protect yourself by contacting the
consumer reporting agencies, the Federal Trade Commission, or your
state Attorney General.
The Federal Trade Commission can be reached at: 600 Pennsylvania
Avenue NW, Washington, DC 20580,
www.identitytheft.gov, 1-877-ID-THEFT (1-877-438-4338) and TTY:
1-866-653-4261. The Federal Trade Commission also encourages those
who discover that their information has been misused to file a
complaint with them. You can obtain further information on
how to file such a complaint by way of the contact information
listed above. You have the right to file a police report if
you ever experience identity theft or fraud. Please note that
in order to file a report with law enforcement for identity theft,
you will likely need to provide some proof that you have been a
victim. Instances of known or suspected identity theft should
also be reported to law enforcement and your state Attorney
General. This notice has not been delayed by law
enforcement.
For Maryland residents,
the Attorney General can be contacted at 200 St. Paul Place, 16th
Floor, Baltimore, MD 21202;
410-528-8662; and www.oag.state.md.us.
For New Mexico
residents, you have rights pursuant to the Fair Credit
Reporting Act, such as the right to be told if information in your
credit file has been used against you, the right to know what is in
your credit file, the right to ask for your credit score, and the
right to dispute incomplete or inaccurate information.
Further, pursuant to the Fair Credit Reporting Act: the consumer
reporting agencies must correct or delete inaccurate, incomplete,
or unverifiable information; consumer reporting agencies may not
report outdated negative information; access to your file is
limited; you must give your consent for credit reports to be
provided to employers; you may limit "prescreened" offers of credit
and insurance you get based on information in your credit report;
and you may seek damages from a violator. You may have
additional rights under the Fair Credit Reporting Act not
summarized here. Identity theft victims and active duty
military personnel have specific additional rights pursuant to the
Fair Credit Reporting Act. We encourage you to review your
rights pursuant to the Fair Credit Reporting Act by visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf,
or by writing Consumer Response Center, Room 130-A, Federal Trade
Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For New York
residents, the Attorney General may be contacted
at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; and
https://ag.ny.gov/.
For North Carolina
residents, the Attorney General can be contacted at 9001 Mail
Service Center, Raleigh, NC
27699-9001; 1-877-566-7226 or 1-919-716-6400; and
www.ncdoj.gov.
For Rhode Island
residents, the Rhode Island
Attorney General can be reached at: 150 South Main Street,
Providence, Rhode Island 02903;
www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law,
you have the right to obtain any police report filed in regard to
this incident. The number of Rhode
Island residents potentially impacted by this incident is
not confirmed.
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SOURCE EVERSANA