Embassy Suites Hotels Recognizes Top Hotels of 2014
31 March 2015 - 4:25AM
Business Wire
All-suites Brand Names “Connie” Award
Winners
Embassy Suites Hotels, the Hilton Worldwide brand of upper
upscale, all-suite hotels, recently announced its top performing
properties of 2014.
The Connie Award, named after Hilton Worldwide founder Conrad
Hilton, is awarded to the top performing hotels of the year based
on three key components: quality assurance audits measuring
cleanliness, condition and brand standards; customer satisfaction
scores rating staff service; and the quality of the hotel’s
physical accommodations.
First place for the prestigious Connie Award was presented to
Embassy Suites Raleigh -Durham Airport/Brier Creek. The Connie
Award was also presented to the following properties:
- Second Place: Embassy Suites Loveland –
Hotel, Spa & Conference Center
- Third Place: Embassy Suites Orlando -
Lake Buena Vista South
“Congratulations to all of our 2014 brand winners,” said John
Rogers, global head, Embassy Suites Hotels. “At Embassy Suites, we
work hard to ensure our guests have the very best experience by
offering a win-win combination of guest service and a well-defined,
unique brand product that is much-loved across both our business
and leisure guests. These awards are our way of recognizing the
hotels in our portfolio and our team members that stand out in
delivering on that promise.”
The best-performing hotels in the portfolio are the 10 percent
that scored highest on quality assurance audits of cleanliness,
condition and adherence to brand standards and guest satisfaction
scores. The complete list of the recipients includes:
- Embassy Suites Fayetteville/Fort
Bragg
- Embassy Suites Chattanooga / Hamilton
Place
- Embassy Suites Savannah
- Embassy Suites Tucson - Paloma
Village
- Embassy Suites Houston - Downtown
- Embassy Suites Portland
- Embassy Suites Omaha-La Vista/Hotel
& Conference Center
- Embassy Suites Springfield
- Embassy Suites Palmdale
- Embassy Suites Nashville SE -
Murfreesboro
- Embassy Suites Lubbock
- Embassy Suites Fort Worth -
Downtown
- Embassy Suites Columbus - Airport
- Embassy Suites by Hilton Bogotá -
Rosales
- Embassy Suites Ontario - Airport
Additional Winners Honored Included:
- General Manager of the Year: Dennis
Hale, Embassy Suites Orlando - Lake Buena Vista South
- Director of Sales of the Year: Rachel
Stuart, Embassy Suites Columbus - Dublin
- Hotel of the Year: Embassy Suites
Chattanooga / Hamilton Place
- Sales Team of the Year: Embassy Suites
San Marcos – Hotel, Spa & Conference Center
- Sustainability Recognition Award:
Embassy Suites North Charleston - Airport/Hotel &
Convention
- Make a Difference Endowment Recipient
2014: Embassy Suites Northwest Arkansas – Hotel, Spa &
Convention Center
- SALT Awards (based on the highest guest
satisfaction scores of 2014)
- Highest Helpfulness of Hotel Staff
2014: Embassy Suites Raleigh -Durham Airport/Brier Creek
- Highest Cleanliness of Guest Room/Suite
2014: Embassy Suites Springfield
- Highest Overall Breakfast Experience
2014: Embassy Suites Springfield
- Highest Overall Evening Reception
Experience 2014: Embassy Suites Jackson - North/Ridgeland
- Highest Overall Service Average 2014:
Embassy Suites Raleigh - Durham Airport/Brier Creek
- Problems Resolution Rate (Exceeded +
Met): Embassy Suites Lubbock
- Revenue Awards (based on highest RevPAR
Index increase in 2014)
- Embassy Suites Highest RevPAR Index
Growth - Urban Hotel: Embassy Suites St. Paul - Downtown
- Embassy Suites Highest RevPAR Index
Growth - Suburban Hotel: Embassy Suites Norman - Hotel &
Conference Center
- Embassy Suites Highest RevPAR Index
Growth - Airport Hotel: Embassy Suites Oklahoma City - Will Rogers
World Airport
- Embassy Suites Highest RevPAR Index
Growth - Resort Hotel:- Embassy Suites Tucson - Paloma Village
About Embassy Suites Hotels
Embassy Suites Hotels, one of Hilton Worldwide’s twelve
market-leading brands, is dedicated to delivering what matters most
to travelers. The full service, upscale brand offers every guest a
two-room suite, free cooked-to-order breakfast and a nightly
two-hour reception with complimentary drinks* and snacks. Both
leisure and business travelers looking for a relaxed, yet
sophisticated, experience will feel right at home with
brand-standard amenities like inviting atriums and complimentary
24-hour business and fitness centers. Embassy Suites Hotels has 219
hotels with 40 in the pipeline. For more information,
visit www.embassysuites.com, and connect with Embassy Suites
at www.embassysuitesmediacenter.com,
www.facebook.com/embassysuiteshotels
and www.twitter.com/EmbassySuites.
*Service of alcohol subject to state and local laws. Must be of
legal drinking age.
About Hilton Worldwide
Hilton Worldwide (NYSE: HLT) is a leading global hospitality
company, spanning the lodging sector from luxury and full-service
hotels and resorts to extended-stay suites and focused-service
hotels. For 95 years, Hilton Worldwide has been dedicated to
continuing its tradition of providing exceptional guest
experiences. The company's portfolio of twelve world-class global
brands is comprised of more than 4,300 managed, franchised, owned
and leased hotels and timeshare properties, with more than 715,000
rooms in 94 countries and territories, including Hilton Hotels
& Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels
& Resorts, Canopy by Hilton, Curio - A Collection by Hilton,
DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn,
Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton
and Hilton Grand Vacations. The company also manages an
award-winning customer loyalty program, Hilton HHonors®. Visit
news.hiltonworldwide.com for more information and connect with
Hilton Worldwide at facebook.com/hiltonworldwide,
twitter.com/hiltonworldwide, youtube.com/hiltonworldwide,
flickr.com/hiltonworldwide, and
linkedin.com/company/hilton-worldwide.
Sarah LipmanEmbassy Suites Hotels+1 703 883
5315sarah.lipman@hilton.comorHelen AmesFor Hilton Worldwide+1 212
715 1646helen.ames@finnpartners.com