Certification highlights the company's ongoing
optimization of IT support and recognizes Unisys as the only
globally certified managed service provider
BLUE BELL, Pa., April 17, 2024 /PRNewswire/ -- Unisys (NYSE:
UIS) has achieved recertification through HDI's IT Support
Center Certification program, demonstrating the company's
commitment to exceeding IT support expectations and achieving
biannual recertification. HDI is the leading organization dedicated
to elevating technical support and service management across
enterprises.
HDI's Support Center Certification is based on an
internationally recognized standard for best practices in IT
support and global validation of organizations with support
divisions that operate efficiently and effectively, ultimately
leading to increased customer satisfaction and retention. The audit
demonstrated that Unisys provides world-class desk services to its
clients and that Unisys customer experience measures are
significantly more advanced than those of most organizations.
"I congratulate the entire Unisys team on achieving HDI Support
Center Certification for their Global Service Desk," said
Tara Gibb, senior director, HDI. "As
an HDI-Certified Support Center, Unisys Global Service Desk is part
of an elite circle of support centers dedicated to quality
operations, continuous improvement, strategic vision, a positive
work environment and high levels of customer service."
This assessment of Unisys reflects a 15% increase in overall
performance and significant strides since the last certification
audit in 2021. Key strengths highlighted in the recertification
report include adding the Experience Management Office into the
overall delivery model, implementing 14 Experience Level Agreements
(XLA) in the production environment and focusing on proactive
business development predictive experiences. Unisys received high
marks for overall leadership, strategy and policy, and people
management.
"The recertification represents the continuous work of our team
to optimize IT support operations, progress the maturity of our
advanced Global Service Desk capability and maintain our commitment
to helping our clients achieve breakthroughs with superior IT
support," said Patrycja Sobera,
global vice president, Digital Workplace Solutions Delivery,
Unisys.
Patrycja Sobera has also been
highlighted as one of HDI's Top 25 Thought Leaders for 2024, and
Unisys has been named a finalist in four key categories of the 2024
HDI Global Service and Support Awards:
- Best Service and Support Manager
- Best Service Improvement Initiative
- Best Customer Experience
- Best Use of Technology
The HDI Global Service and Support Awards 2024 winners will be
revealed at HDI SupportWorld Live in May
2024. In 2023, Unisys was named the winner in the Best
Culture and Best Support Organization categories.
To learn more about the company's global service desk offerings,
click here.
About Unisys
Unisys is a global technology solutions company that powers
breakthroughs for the world's leading organizations. Our solutions
– cloud, data and AI, digital workplace, logistics and enterprise
computing – help our clients challenge the status quo and unlock
their full potential. To learn how we have been helping clients
push what's possible for 150 years, visit unisys.com and
follow us on LinkedIn.
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well as their respective logos, are trademarks or registered
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