Intermedia Contact Center, now
Certified for Microsoft Teams, once again demonstrates
Intermedia's status as a trusted Microsoft partner; enables Teams
users to seamlessly use Intermedia Contact Center's advanced
AI-powered features and analytics to deliver more personalized,
reliable, and secure customer care
SUNNYVALE, Calif., May 9, 2024
/PRNewswire/ -- Intermedia Cloud Communications, a leading
provider of intelligent cloud communications and collaboration
solutions to over 140,000 businesses and a community of over 7,500
channel partners, today announced Intermedia Contact Center is
now Certified for Microsoft Teams. As a unified communications
leader and trusted Microsoft Gold Certified Partner for over 15
years, Intermedia is exceptionally qualified to enhance Teams
collaboration capabilities with business-essential, cloud-based
contact center features, reliability, and seven-time certified J.D.
Power technical support.
Companies today are seeking trusted solutions that enable
employees to work from anywhere, while ensuring customer
interactions are resolved quicky and effectively. With trust in
mind, Microsoft's certification process involves meeting stringent
performance, scalability, and reliability standards. This
certification means that Teams users can confidently, and
seamlessly, access and utilize Intermedia Contact Center's
innovative and intelligent features – from wherever they may be
working.
"Intermedia has been a long-time Microsoft partner since 1999,"
said Albert Kooiman, Senior Director, Microsoft
Teams Partner Engineering and Certification at
Microsoft. "This solution that is Certified for Microsoft
Teams represents another example of Intermedia's ability to provide
Microsoft customers with intelligent and complimentary solutions
that strengthen business performance."
Intermedia Contact Center's omni-channel design (phone, email,
SMS), coupled with advanced call routing, automated workflows,
quality control management features, and extensive reporting and
analytics, all work together to reduce handle times, improve first
contact resolution, and create a better overall customer
experience.
And with Intermedia SPARK AI technology woven throughout, Teams
users are now equipped with the intelligent insights that help
deliver exceptional customer experiences at every touchpoint.
Intermedia SPARK AI-powered features within Contact Center include
AI Transcription for calls and voicemails, AI Transcription
Redaction, AI Interaction Summary View for Agents and Supervisors,
AI Agent Evaluator, AI Chatbot, and AI Sentiment Analysis.
Intermedia was recently recognized by Aragon Research as a Leader
in The Aragon Research Globe™ for the Intelligent Contact Center
for SMB, 2024 for its dedication to innovation and providing
businesses with advanced cloud communication tools, including its
SPARK AI capabilities.
"Intermedia is dedicated to revolutionizing workplace
collaboration and customer service excellence," said Irina
Shamkova, EVP of Product Management at Intermedia. "Our
certified Contact Center solution powered by SPARK AI is a robust
offering for Microsoft Teams customers, providing businesses with
the tools they need for seamless, versatile, secure, and reliable
communication and superior customer care. This is about empowering
Teams users to achieve new heights of productivity and customer
satisfaction."
To learn more about the power of Microsoft Teams integrated with
Intermedia Contact Center, visit
https://www.intermedia.com/integration/contact-center-for-microsoft-teams
for more information.
About Intermedia
Intermedia is a cloud communications
company that helps over 140,000 businesses connect better, from
wherever, though its AI-powered platform that includes voice,
video conferencing, chat, SMS, contact center, business email and
productivity, file sharing and backup, security, archiving, and
more – from wherever, whenever. We strive to eliminate the need for
multiple communications service providers with a seamlessly
integrated portfolio of intelligent communications and
collaboration solutions, including our flagship product, Intermedia
Unite®, all delivered through one highly reliable and secure
platform. With month-to-month contract options, one monthly bill,
and one intuitive point of administrative control, and having been
certified by J.D. Power for excellence in technical support seven
times, Intermedia is committed to providing enterprise-grade
products to businesses of all sizes through a simple, Worry-Free
Experience™.
As a partner-first company, Intermedia goes to work for over
7,500 channel partners by providing a comprehensive set of
programs, resources, and support to help them grow their revenue
and maximize their success. Programs include our Customer Ownership
Reseller (CORE™) model – which enables partners to resell, package,
and manage Intermedia's solutions as if they were their own, while
benefiting from highly attractive economic terms and maintaining
ownership of their customer relationships – as well as agent
models.
Intermedia is also proud to be the exclusive cloud
communications platform provider for NEC, a leader in global market
share for unified communications with an estimated 80+ million
business phone users worldwide.
For more information about Intermedia,
visit www.intermedia.com.
Contact:
Mariel
Santos
Intermedia
650.241.3025
msantos@intermedia.com
Intermedia, Intermedia Unite, Worry-Free Experience, and CORE
are either trademarks or registered trademarks of Intermedia.net,
Inc. in the United States and/or
other countries. All other trademarks, service marks, trade names,
and copyrights used herein are the property of their respective
owners.
J.D. Power 2023 Certified Assisted Technical Program. Based
on successful completion of an audit and exceeding a customer
satisfaction benchmark for assisted support operations. For more
information, visit www.jdpower.com.
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SOURCE Intermedia Cloud Communications