PALO
ALTO, Calif., May 9, 2024
/PRNewswire/ -- Cresta, the end-to-end generative AI platform for
contact centers, has been named a Leader in The Forrester Wave™:
Real-Time Revenue Execution Platforms, Q2 2024.
The new report evaluated "the 10 providers that matter most"
across 31 criteria, including innovation, AI capabilities, in-call
guidance and support, and post-call analysis and reporting. Per the
report, "The Forrester Wave evaluation highlights Leaders, Strong
Performers, Contenders, and Challengers."
In its assessment of the top vendors in the market, the report
named Cresta as a Leader in real-time revenue execution platforms.
The report states that "Cresta is an innovation juggernaut with
unique AI features that improve sales outcomes. In seven short
years, Cresta has built a real-time platform that is delivering on
its goal of helping users quickly learn the high-value skills
needed to make businesses more productive."
"We're entering an era where combining conversation intelligence
and AI-driven workflows can empower agents and their leaders to
become more productive – today," said Russell Banzon, Chief Marketing Officer at
Cresta. "Cresta has built an innovative and unique set of
capabilities to turn insights into actions that drive outcomes.
We're proud to know that our solutions are having a profound impact
on our customers' business performance and operations."
Forrester's evaluation gave Cresta the highest scores possible
in 15 different criteria:
- AI: Large Language Model Utilization
- AI: AI Differentiators
- System Configuration: Trigger management
- Interaction capture: CCaaS integrations
- Post Call Reporting: Sales measurement
- Post Call Reporting: Static insights
- Post Call Reporting: Dynamic insights
- In Call Guidance: Script guidance
- In Call Guidance: Real-time delivery
- Coaching: Seller self-coaching
- Coaching: Manager coaching
- Automate Administrative Work
- Innovation
- Roadmap
- Adoption
Today's announcement comes on the heels of Cresta announcing new
human-in-the-loop AI capabilities, and being named to the Forbes AI
50 list of top artificial intelligence companies for the third
time.
Download a complimentary copy of the report
today to learn more about why Forrester recognizes Cresta as a
Leader in real-time revenue execution.
To learn more about Cresta's end-to-end AI platform for
contact centers, visit www.cresta.com.
About Cresta:
Cresta makes every customer interaction excellent. Cresta turns
real-time intelligence into real-time action to make the contact
center smarter – and every agent and manager more productive.
Powering customer experiences for companies like CarMax, Vivint,
Intuit, and Porsche, Cresta is real-time AI for the real world.
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SOURCE Cresta