BURLINGTON, Massachusetts,
September 27, 2011 /PRNewswire/
--
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated workforce management and optimization
solutions, today announced that yet another leading North American
electricity provider is deploying ClickSoftware's Workforce
Management Platform across seven regulated distribution companies.
The Platform is being implemented to improve customer satisfaction,
process efficiency, regulatory compliance and operational
visibility across all seven organizations.
"This major deployment underscores our leadership position in
the market and the need for our optimization solutions, even in
times of major global financial crises and uncertainty," stated Dr.
Moshe BenBassat, ClickSoftware's
Chairman and CEO. "In fact, we continue to see strong momentum and,
as a result of newly signed contracts and specific deal closures,
we expect revenues in the third quarter to be strong, increasing
the likelihood of meeting our 2011 annual guidance of about 15% to
20% revenue growth year over year," he added.
The electricity provider is a diversified energy company that
serves 6 million customers. Crucial to ongoing profitability and
competitiveness is the effective deployment of the resources in the
field that are responsible for providing customers with a safe,
reliable and responsive service. Following analysis of
workforce management technologies that would provide opportunities
for significant process improvements, ClickSoftware's
ServiceOptimization Suite was selected and deployment of
ClickSchedule, ClickLocate and ClickAnalyze is underway.
"We are very pleased that this major North American utility has
selected and trusted ClickSoftware's Workforce Management Platform.
It is further recognition by analysts and the market of the
solution's proven success in the utility sector," said Hannan Carmeli, ClickSoftware's President and
COO.
The implementation of ClickSchedule will provide immediate
process improvements by automatically calculating the optimal
schedule for almost 3,000 field engineers by balancing business
variables that include Service Level Agreements (SLAs), engineers'
skills and locations, and the type of work at hand. This will
simplify and improve the management of often complex multistage
projects for asset installation, maintenance and repair.
ClickLocate will enable dispatch staff to view the location,
travel direction and average speed of field engineers. This
improved visibility will enable the team to rapidly identify and
deploy resources to repair assets should an SLA be in jeopardy.
ClickAnalyze will afford further visibility by providing
business intelligence on the performance of field operations across
all seven companies. This will support ongoing business progression
by pinpointing successes and areas for improvement in the field. It
will also allow the business to rapidly access SLA information that
can be provided to the regulator.
"ClickSoftware has provided a holistic Platform that aligns
field resources to the service levels expected by both customers
and the regulator," continued Mr. Carmeli. "As a mission-critical
component of their transformation program we expect it to provide
our customers with competitive advantage through superior customer
service and lower operating costs."
About ClickSoftware
ClickSoftware is the leading provider of automated workforce
management and optimization solutions for every size of service
business. Our portfolio of solutions, available on demand and on
premises, create business value through higher levels of
productivity, customer satisfaction and operational efficiency. Our
patented concept of 'continuous planning and scheduling'
incorporates customer demand forecasting, long and short term
capacity planning, shift planning, real-time scheduling, mobility
and location-based services, as well as on-going communication with
the consumer on the expected arrival time of the service
resource.
As the pioneers of the 'W6' concept more than 20 years ago, we
have perfected solutions for solving a wide variety of problems on
Who does What, for Whom, with What, Where and When. The combination
of proven technology with educational services helps businesses
find the right balance between reducing costs, increasing customer
satisfaction, employee preferences and industry
regulations/legislation. ClickSoftware's solutions manage hundreds
of thousands of resources in service businesses across a variety of
industries and geographies. Our flexible deployment approach,
breadth and depth of solutions and strong partnerships with leading
CRM/ERP vendors and system integrators makes us the number
one choice to deliver superb business performance to any
organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia
Pacific. For more information, please visit
http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding ClickSoftware's expected third quarter and full year 2011
revenues, ClickSoftware's expected momentum and growth and
ClickSoftware's expected benefits to the client and its customers
from using ClickSoftware's products. Such "forward-looking
statements" involve known and unknown risks, uncertainties and
other factors that may cause actual results or performance to
differ materially from those projected, including those discussed
in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with
the Securities and Exchange Commission. Except as otherwise
required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information,
future events or otherwise.
ClickSoftware Company Contact
Melissa Banaszak
ClickSoftware
melissa.banaszak@clicksoftware.com
+1(781)272-5903 Ext: 2272
ClickSoftware Media Contact
Dan Carlson
Corporate Ink
dcarlson@corporateink.com
+1(617)969-9192
SOURCE ClickSoftware Technologies Ltd