BURLINGTON, Massachusetts,
December 9, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced the
implementation of the SAP Workforce Scheduling & Optimization
(WSO) platform for Moscow City Telephony Network (MGTS), a major
telecommunications operator in Russia. The implementation, which is the first
of its kind in the Russian telecoms industry, has enabled MGTS to
significantly speed up installation times and increase efficiencies
for subscribers of its GPON network in Moscow.
As part of the implementation process, the solution has provided
MGTS with a rich and user-friendly suite of reporting tools to
simplify administration for all internal and external staff and
their tasks, and connect new broadband subscribers all over
Moscow. Today optical network GPON
covers about 80% of the territory of Moscow. Installations have increased to about
3 million households, which is almost twice as many as in the same
period last year.
MGTS' move to offering its customers this new network service is
a highly ambitious project that has required recruiting 1,500
assemblers to its workforce. In order to manage staff effectively,
MGTS required a new automated system to track the activities of
remote personnel.
With the SAP WSO by ClickSoftware in place, MGTS is able to
efficiently process tasks for GPON deployment. MGTS can now confirm
times for installations, allocate resources according to location
and availability, ensuring tasks are completed within set
timeframes and providing reports once the task is complete.
Due to the success of the project, MGTS is looking to integrate
the solution into its mobile devices, and to expand the system
beyond the GPON project into the maintenance of traditional
telephony.
The Project Manager at MGTS, Andrey Berkela, said: "The solution
has allowed us to significantly reduce the time taken to assign and
complete installation and maintenance tasks, enabled superior
long-term planning and operational management."
"Our system helps solve one of the most critical problems seen
in dynamic projects for the telecom industry: predicting where
resources will be needed, allocating field staff accordingly, and
managing their schedules automatically," said Mark Belenky, Development Director at
ClickSoftware in Russia and CIS.
"We are delighted that MGTS chose to work with ClickSoftware. With
our deep knowledge of the telecom industry we are confident that
ClickSoftware will continue to enable greater growth and customer
satisfaction."
About MGTS
"Moscow City Telephony Network" (MGTS) is a part of MTS Group
and represents the leading provider of telecommunication services
in Moscow and one of the largest
providers of local wired communications in Europe. The company offers modern telecom
services, Internet access, digital telephony, digital interactive
TV. Currently more than 50% of GPON subscribers chose the
Double/Triple Play, connecting with broadband Internet access,
interactive digital TV and fixed telephony. The main driver of
growth are high-speed Internet-rates MGTS. The company provides
telecommunication services to about 4.5 millions of subscribers,
both individuals and companies. MGTS' permanent and prioritised
goal is the supplying of qualitative and affordable services for
Moscow's residents.
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimisation
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service Chain Optimisation" concept,
our solutions provide organisations with end-to-end visibility and
control of the entire service management chain by optimising
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfilment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organisations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Moscow City Telephony Network (MGTS)
its customers from using ClickSoftware's solutions. Such
"forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2013 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Contact:
Kristin Amico
ClickSoftware
Kristin.amico@clicksoftware.com
+1-781-272-5903
SOURCE ClickSoftware Technologies Ltd