Epicor(R) and Hitachi Data Systems Align to Deliver End-to-End IT Service Desk and Operations Management
21 October 2010 - 12:00AM
Marketwired
Epicor Software Corporation (NASDAQ: EPIC), a leading provider of
enterprise business software solutions for the midmarket and
divisions of Global 1000 companies, today announced it has
partnered with Hitachi Data Systems Corporation, to integrate
Hitachi IT Operations Analyzer and the Epicor IT Service Management
(ITSM) solution.
As an Independent Software Vendor (ISV) of Hitachi Data Systems,
Epicor is the first IT Service Desk provider committed to integrate
its industry-leading business software solutions with Hitachi IT
Operations Analyzer. Epicor has consistently demonstrated its
commitment to delivering cost-effective solutions, and due to the
adaptable service-oriented architecture (SOA) of Epicor ITSM,
businesses have the ability to more easily and efficiently connect
and align their information systems and technology resources,
allowing them the opportunity to respond more quickly to
continually changing business and supporting IT infrastructure
requirements.
"Our partnership with Hitachi Data Systems strengthens and
expands our ITSM offering in the areas of IT service and IT
operations management," said James Norwood, senior vice president,
worldwide product marketing for Epicor. "Coupled with our
comprehensive IT service management solution, Hitachi IT Operations
Analyzer will empower the service desk to quickly identify and
analyze issues in their IT environment. We are pleased to partner
with Hitachi Data Systems to deliver a cost-effective and scalable
availability and performance monitoring solution that will empower
our customer to further streamline IT management and proactively
address IT infrastructure incidents."
Optimizing IT Management for the Midmarket
Hitachi IT Operations Analyzer is a comprehensive availability and
performance monitoring software product for midsized business IT
environments. The solution utilizes an award-winning and intuitive
single interface to show the availability and performance of
heterogeneous servers, LAN, SAN, and storage devices on a network
as well as application instance services, like those provided by
Epicor ITSM. Simultaneously, it reduces the mean time to diagnose
(MTTD) IT infrastructure outages by 90 percent, resolving a key
pain point for midsized organizations.
"We partner with best-in-class ISVs like Epicor to deliver
maximum value, seamless integration and enhanced functionality to
our joint customers," said Patricia Meacham, IT Operations Software
Business Leader, Hitachi Data Systems. "We look forward to working
with Epicor, who shares our commitment and dedication to providing
enterprises with quality service and the best performance in the
industry."
Today, more than 500 companies worldwide use Epicor ITSM to help
ensure business goals are met and value delivered by providing both
the business and the IT department with a common set of best
practices and tools. Epicor ITSM provides end users with accurate,
complete and clear information -- users can easily create, trace,
summarize and close incidents, problems and change requests. Epicor
ITSM enables IT to set and monitor varying service levels based on
specific agreements, and offers the IT service desk a powerful
structured solution for IT management processes. Epicor ITSM
solutions provide a robust set of service management features that
support key IT processes outlined by the Information Technology
Infrastructure Library (ITIL) version 2 and version 3 and have been
certified by Pink Elephant as ITIL compatible for: incident
management, problem management, change management, configuration
management, and service-level management.
About Epicor Software Corporation Epicor
Software is a global leader delivering business software solutions
to the manufacturing, distribution, retail, hospitality and
services industries. With 20,000 customers in over 150 countries,
Epicor provides integrated enterprise resource planning (ERP),
customer relationship management (CRM), supply chain management
(SCM) and enterprise retail software solutions that enable
companies to drive increased efficiency and improve profitability.
Founded in 1984, Epicor takes pride in more than 25 years of
technology innovation delivering business solutions that provide
the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional or global scale. The
Company's worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
Contacts: Lisa Preuss Director, Public Relations Epicor Software
Corporation 949/585-4235 preuss@epicor.com Damon Wright Vice
President, Investor Relations Epicor Software Corporation
949/585-4509 dswright@epicor.com
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