Jacada Features Esteban Kolsky in Social CRM Webinar
04 October 2010 - 9:00PM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, proudly presents “Customer Service
2.0: Access the Experts,” a unique online blogging and customer
education program exclusively on Jacada.com. As part of this
educational series join Esteban Kolsky, Principal and Founder of
ThinkJar, for a complimentary webinar Thursday, October 7, 2010 at
11am ET.
“We are very excited to have Esteban as our featured speaker,”
said Jennifer Childress, director of marketing communications for
North America. “Esteban’s work within the Social CRM arena is
cutting-edge. His ideas about using data from social channels to
improve customer interactions and exchanges are leading the
space.”
Esteban’s webinar, Social CRM: The Final Frontier…of Hype, will
help you understand why your company should adopt a Social CRM
strategy and what the key elements of this strategy should be.
Also, Esteban will describe examples of companies succeeding in
Social CRM and social channels and offer his ideas on what we can
expect from Social CRM in the future.
“I’ve enjoyed being part of Jacada’s fall series,” said Esteban
Kolsky. “I’m looking forward to discussing Social CRM and offering
my thoughts on this topic as well as hearing what the audience has
to say. Social CRM is changing the way we do business, impacting
relationships companies have with consumers and offering the
opportunity for collaboration on a daily basis.”
About Esteban Kolsky:
Esteban Kolsky is the Principal and Founder of ThinkJar, an
advisory and research think-tank focused on customer experience,
CRM and feedback management. He has over 22 years of experience in
customer service and CRM consulting, research and advisory
services. At Gartner, he focused on Customer Service and CRM
research. While there he coined the terms for EFM (enterprise
feedback management) and CIH (customer interaction hub). In
addition, he wrote on the social networking topics that led to
today's revolution and assisted Fortune 500 and Global 2,000
organizations in all aspects of their CRM deployments.
Jacada’s “Access the Experts” fall series will run through the
end of October 2010. For more information and to register for this
webinar, visit www.jacada.com.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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