Jacada Signs Agreement with Blue Cross Blue Shield of Massachusetts
19 October 2010 - 9:00PM
Business Wire
Jacada Ltd. (NASDAQ: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, signs agreement with Blue Cross Blue
Shield of Massachusetts (BCBSMA) to provide Jacada Fusion
Integration Technologies in support of streamlining their
technology services and accelerating their move to Service Oriented
Architecture (SOA). This solution will allow BCBSMA to easily
integrate and exchange data for critical host-based, web-based and
Windows applications.
“We are thrilled to have the opportunity to work with Blue Cross
Blue Shield of Massachusetts and to provide them with the critical
integration technology necessary to support their Healthcare
Services initiative,” said Tom Clear, chief executive officer for
Jacada. “Providing superior customer service is paramount to
healthcare organizations in today’s world and I look forward to
working with BCBSMA in support of this goal.”
Jacada Fusion® is a non-invasive platform designed to increase
agent productivity and improve the customer experience – without
requiring any modifications to existing business applications.
Jacada Fusion leverages the current IT environment and in-place
assets.
“Using Jacada Integration Technologies will allow BCBSMA to
service enable a number of our legacy systems while we invest in
reengineering and replacing applications,” said Ted Marsh, Chief
Technology Officer at BCBSMA. “This technology will help us
integrate our legacy assets into a comprehensive SOA platform,
enabling us to become more agile and responsive to changing
business needs given the dynamic healthcare environment. Jacada is
a proven leader in this area and we are pleased to be working with
a dedicated team of professionals.”
About Blue Cross Blue Cross Blue Shield of
Massachusetts
Blue Cross Blue Shield of Massachusetts (www.bluecrossma.com)
was founded 73 years ago by a group of community-minded business
leaders. Today, headquartered in Boston, BCBSMA provides coverage
to nearly 3 million members. BCBSMA believes in rewarding doctors
and hospitals for delivering safe and effective care, and in
empowering patients to take more responsibility, become educated
health care consumers, and become stronger partners with their
doctors. Blue Cross Blue Shield of Massachusetts is an independent
licensee of the Blue Cross Blue Shield Association.
About Jacada
Jacada is a leading global provider of customer experience
management and interaction optimization solutions. By bridging
disconnected systems and processes, Jacada solutions create greater
operational efficiency and increase agent and customer
satisfaction. Founded in 1990, Jacada operates globally with
offices in London; Munich; Stockholm; Atlanta, Georgia; and
Herzliya, Israel. Jacada can be reached at www.jacada.com.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jun 2024 to Jul 2024
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Jul 2023 to Jul 2024