Micromuse Advances BSM Solution Through Integration of End-to-End Performance Management Capabilities; Application Management fo
19 October 2005 - 10:05PM
Business Wire
Micromuse Inc. (Nasdaq: MUSE), the leading provider of
ultra-scalable, realtime business and service assurance software
today announced that its Business Service Management (BSM)
solutions now provide extended support for application, system and
network performance monitoring and reporting, through integration
with the Netcool/Proviso(TM) performance management solution. The
rich performance data supplied by Netcool/Proviso supplements and
enhances the realtime intelligence delivered by Micromuse's
business dashboards and service models. Micromuse's Netcool/Proviso
solution - an ultra-scalable platform for network performance
monitoring and reporting - integrates with Micromuse's agent-based
technology for detailed application and systems performance
monitoring. This further extends Micromuse's support for ITIL
service delivery processes and best practices, providing
out-of-the-box performance reports for use in capacity and service
level agreement (SLA) management. Additionally, Micromuse is
announcing the availability of out-of-the-box, agent-based
performance monitoring for three new critical business
applications: SAP R/3, IBM Lotus Notes Domino and Sybase. This
extends Micromuse pre-packaged agent-based monitoring capabilities
across email, Web, database, J2EE, ERP, and other application
servers, and builds on existing transaction monitoring and the
numerous integrations with third-party monitoring tools. According
to Debra Curtis, Research VP at Gartner, "Many IT operations
organizations report they are choosing best-of-breed solutions for
their availability and performance monitoring needs. The trend is
pointed towards implementing dashboard solutions that offer
integrated real time and historical performance and availability
reports keyed off the same service dependency model and the same
service-level definitions." "We have seen a dramatic increase in
the adoption of ITIL service management best practices by
Micromuse's enterprise customers," said Craig Farrell, Micromuse
CTO. "The integration of Netcool's applications and systems
performance monitoring with our highly scalable and robust network
performance reporting solution represents a critical step in
enabling complete end-to-end service performance reporting and
capacity planning needed to support ITIL best practices." Available
now, Micromuse's advanced BSM solution -- including performance
management and reporting -- provides the following key benefits: --
A single, ultra-scalable performance management platform that
allows enterprises to achieve cost-effective, end-to-end
performance monitoring and reporting across applications, systems,
and network domains. -- Proactive notification of developing
problems that enables IT operations and application owners to
quickly troubleshoot incidents and problems before they impact
service availability or performance. -- Improved visibility into
critical business services with enhanced application monitoring
capabilities that extend the depth of performance monitoring and
reporting for leading enterprise applications. -- Access to
application and system agent information directly from the service
model to dramatically reduce MTTR for service-affecting problems.
-- Historical and trend performance reporting that provides the
visibility needed to support ITIL service delivery processes,
including capacity and SLA management. Product pricing information,
demo and screen shots are available upon request. About Micromuse
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of
ultra-scalable, realtime business and service assurance software
solutions. The Netcool(R) software suite provides organizations
with the assurance that their IT systems are supporting and driving
profits 24 hours a day. Unlike traditional infrastructure
management systems, Netcool solutions provide realtime end-to-end
visibility and accurate troubleshooting from a business
perspective. Such business intelligence allows organizations to
respond to problems quickly, streamline workflow processes and
improve business uptime. Micromuse customers include BT, Cable
& Wireless, Deutsche Telekom, EarthLink, ITC DeltaCom, JPMorgan
Chase, MCI, T-Mobile, and Verizon. Headquarters are located at 650
Townsend Street, San Francisco, Calif. 94107; (415) 568-9800. The
Web site is at www.micromuse.com. Micromuse and Netcool are
registered trademarks of Micromuse Ltd. All other trademarks and
registered trademarks in this document are the properties of their
respective owners. Any statements contained in this press release
that do not describe historical facts may constitute
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Any forward-looking
statements contained herein are based on current expectations, but
are subject to a number of risks and uncertainties. The factors
that could cause actual future results to differ materially from
the forward-looking statements include the following: fluctuations
in customer demand, the Company's ability to manage its growth
(including the ability to hire sufficient sales and technical
personnel), the risks associated with the expansion of the
Company's distribution channels, the risk of new product
introductions and customer acceptance of new products; the rapid
technological change which characterizes the Company's markets, the
risks associated with competition, the risks associated with
international sales as the Company expands its markets, and the
ability of the Company to compete successfully in the future, as
well as other risks identified in the Company's Securities and
Exchange Commission Filings, including but not limited to those
appearing under the caption "Risk Factors" in the Company's most
recent Quarterly Reports on Form 10-Q and on Form 10-K
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