PKSI Primus Knowledge Solutions (MM)

Primus Knowledge Solutions Named Winner in the Sixth Annual Users Choice Awards Primus KnowledgeCenter 6.0 Receives Highest Praise by End Users in the Knowledge-Empowered Service Category SEATTLE, June 30 /PRNewswire-FirstCall/ -- Primus Knowledge Solutions (NASDAQ:PKSI) today announced that the company has been named the winner in the Sixth Annual Users Choice Awards, sponsored by CRMAdvocate. Primus(R) KnowledgeCenter 6.0 ranked number one in the Knowledge-Empowered Service category. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. This was the first CRM awards program to utilize the users as the judges to identify the products providing the most value. RealMarket was an original founder of the awards, and now serves as the program administrator. "We're pleased to recognize Primus KnowledgeCenter as the leading software application in the Knowledge-Empowered Service category," said Gary Lemke, president of RealMarket. "Primus outshined the competition this year by developing industry-leading knowledge management software solutions that continue to receive overwhelming support and praise from the people that know it best -- Primus customers." Primus KnowledgeCenter 6.0 is a next-generation software platform designed to help companies enhance customer satisfaction and loyalty by leveraging knowledge and delivering precise answers to customers' questions via self- and assisted service communication channels. For more information, go to http://www.primus.com/products/knowledgeCenter/. KnowledgeCenter is available in the following solutions: -- Primus KnowledgeCenter for Customer Service -- the suite for customer facing support organizations, this solution provides interactive and integrated consoles for problem resolution from self- to assisted-service. -- Primus KnowledgeCenter for the Help Desk -- the suite for employee-facing support organizations, this solution provides the core functionality of the Primus KnowledgeCenter with additional modules for support automation and canned content. -- Primus KnowledgeCenter for Self-Service -- the suite that provides a self-service component for customers and/or employees, this solution features an organic console that enables end-users to be more self-sufficient by resolving their issues without the assistance of a live support interaction. -- Primus KnowledgeCenter for Field Service -- the suite for remote technicians, this solution combines Primus' leading search and author functionality in online, offline, and WAP environments. Primus KnowledgeCenter for Field Service is available standalone as an add-on to the Contact Center and Help Desk solutions. About Primus Knowledge Solutions, Inc. Primus Knowledge Solutions develops award-winning software that enables companies to provide a superior customer experience via contact centers, help desks, Web self-service, and electronic communication channels. Primus technology powers every interaction with knowledge to increase customer satisfaction and reduce operational costs. The company continues to receive industry accolades for its robust product suite. In 2003, Primus received the STAR Award for "Best Support Technology Vendor" from the Service & Support Professionals Association (SSPA), was recognized for its trend-setting products and named one of the "100 Companies that Matter in Knowledge Management" by KMWorld magazine, and received the CRM Excellence Award from the editors of Customer Interaction Solutions magazine. Global organizations such as Allied Irish Bank, The Boeing Company, CompuCom, EMC, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Eastman Kodak Company, HSBC, Orange, Motorola, 3Com, and T-Mobile rely on Primus technology to enhance their customer service and support initiatives. Visit http://www.primus.com/ for more information. NOTE: Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners. Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on 10-K filed in March of 2004 and 2004 Form 10-Qs The extent of return on investment of Primus products is specific to our customer's experience. CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325, or mobile, +1-206-954-8790, or . DATASOURCE: Primus Knowledge Solutions CONTACT: Kristin Treat of Primus Knowledge Solutions, +1-206-834-8325, or mobile, +1-206-954-8790, or Web site: http://www.primus.com/

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