Quest Software Named to ‘Ten Best Web Support Sites of 2012’
01 June 2012 - 10:00PM
Business Wire
Quest Software, Inc. (NASDAQ: QSFT) today announced that its
website has been named one of the ‘Ten Best Web Support Sites for
2012’ by the Association of Support Professionals (ASP). The annual
competition, now in its 15th year, showcases excellence in online
service and support.
The Quest site was selected for the award, along with nine
others, by a panel of judges with expertise in web support design
and implementation. Winners were selected based on 25 separate
performance criteria including overall usability, design, and
navigation; knowledgebase and search implementation; interactive
features; customer experience; and the major site development
challenge.
Tweet this: Quest’s website has been named one of the Ten
Best Web Support Sites for 2012 for providing excellent customer
service via @Quest http://bit.ly/MZ1pC4
The Quest support site provides customers and partners with
self-help procedures for an array of features via:
- Targeted Chat – offers customers the
option to chat with an expert based on the pages they’re browsing
and the product name variables they’ve selected
- Knowledge Base Embed with Videos –
streamlines the customer experience with video viewing from within
a solution – no downloads required
- Integrated Communities –enables
customers to easily interact with an alliance of industry experts
and power users
Quest Software and the other nine award winners will be profiled
in a book, “The Ten Best Web Support Sites of 2012,” available in
July. Complete details on the ASP awards are available at
http://www.asponline.com/12announcement.html.
Supporting Quotes:
- Kim Kinnison, vice president,
worldwide support, Quest Software“We are extremely proud to
receive recognition from such a well-known association. This award
is the culmination of all the feedback we have received from our
customers and partners over the years. A lot of time and effort
have been invested in developing a Support Portal that is agile,
simple in navigation, and deep in content to serve up the quickest
product resolution. And, we don't intend to stop there. We will
continue to enhance quest.com to accommodate the industry’s latest
trends, and the demand for more self-service solutions.”
- Jeffrey Tarter, executive director,
Association of Support Professionals“Industry leaders in
Web-based support not only provide answers to customers’ immediate
questions, they also use their support sites to offer a training
ground for customers to interact with experts and each other,
through larger user communities, over the lifecycle of product
ownership. This recognition by ASP is an honor that is extended
only to the very best. Quest clearly is a leader in providing the
support experience and cutting edge technology that are required
today.”
Supporting Resources:
- Quest Software, Inc.:
http://www.quest.com/
- More Quest news:
http://www.quest.com/newsroom/
- Twitter:
http://mobile.twitter.com/quest
- Facebook:
http://www.quest.com/facebook
- LinkedIn: http://www.linkedin.com/
- Quest TV: http://www.quest.com/tv/
About Quest:
Established in 1987, Quest Software (Nasdaq: QSFT) provides
simple and innovative IT management solutions that enable more than
100,000 global customers to save time and money across physical and
virtual environments. Quest products solve complex IT challenges
ranging from database management, data protection, identity and
access management, monitoring, user workspace management to Windows
management.
About ASP:
The ASP is an international membership organization for customer
support managers and professionals, and its "Ten Best Web Support
Sites" competition is a prestigious awards program that showcases
the excellence in online service and support. Selected by a panel
of judges with expertise in web support design and implementation,
winners were evaluated through a scoring systems based on 25
separate performance criteria. Key criteria included overall
usability, design and navigation, knowledgebase and search
implementation, interactive features, and customer experience.
RSS Feeds:
- Quest news releases:
http://www.quest.com/rss/news-releases.aspx
Technorati Tags:
Quest Software
Quest, Quest Software and the Quest logo are trademarks or
registered trademarks of Quest Software in the United States and
certain other countries. All other names mentioned herein may be
trademarks of their respective owners.
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