State Auto Selects TeaLeaf to Ensure Optimal Agent Portal Usability and Effectiveness
02 October 2006 - 11:00PM
PR Newswire (US)
Leading Insurance Supplier Utilizes TeaLeaf to Provide Efficient
and Seamless Online Transactions SAN FRANCISCO, Oct. 2 /PRNewswire/
-- TeaLeaf, the leader in Customer Experience Management, today
announced that the State Auto Insurance Companies, a leading
property and casualty insurance group, are using TeaLeaf CX
solutions to diagnose and proactively respond to Web customer
experience issues that may arise as agents are transacting on their
business-to-business Web portal. By capturing and analyzing each
agent's online session interactions on a 24/7 basis, TeaLeaf
enables State Auto to effectively detect and diagnose obstacles
that can impact agency sales and service. State Auto turned to
TeaLeaf to enable efficient and seamless online interactions
through superior web visibility. TeaLeaf's solutions provide State
Auto with the unique ability to identify hard-to-find application
issues that could prevent successful online transactions for any of
its 22,500+ agents across America. Complete visibility of each
transaction at the browser- level enables State Auto to evaluate
the business impact of any issues and respond accordingly, by
fixing application-related problems or enhancing agent training
programs. "Our success hinges on our ability to provide our agents
with a Website that is easy to use and produces accurate
information. A glitch in our program can lead to customer
frustration and lost time. With TeaLeaf, we are able to address
issues instantaneously, reducing customer service costs and
improving customer satisfaction and loyalty," said David Russell,
assistant vice president of Enterprise Network Systems for State
Auto. "TeaLeaf's products ensure that the agents who use our Web
portal can accurately manage every aspect of their customers'
needs, including rates, quotes and policies to facilitate sales."
"State Auto is one of the nation's leading insurance providers, and
a key driver of the company's success is their continued efforts to
deliver a premium service to the agents processing business
transactions," said Geoff Galat, vice president of marketing and
product strategy at TeaLeaf. "State Auto chose TeaLeaf's solutions
to ensure secure visibility into their critical agent portal in
order to detect, quantify and respond to customer experience issues
affecting their agents, remove these obstacles and enhance agent
and customer service effectiveness." About State Auto The State
Auto Insurance Companies, headquartered in Columbus, Ohio, are
engaged primarily in writing personal and commercial insurance
products through more than 22,500 independent agents associated
with approximately 3,000 agencies in 27 states. The State Auto
Companies include State Auto Financial Corporation (NASDAQ:STFC),
named Forbes Magazine's "Best Managed Insurance Company in America"
for 2006. STFC also received the 2006 Mergent Dividend Achiever
Award for having increased its dividends for ten or more years in
succession. The State Auto Insurance Companies are rated A+
(Superior) by the A.M. Best Company. Additional information on
State Auto can be found at http://www.stateauto.com/ . About
TeaLeaf TeaLeaf is the leading provider of online customer
experience management solutions. TeaLeaf's CX family of solutions
provides unprecedented enterprise- wide visibility into every
user's unique online interactions. This "360-degree view" of the
online customer experience enables a clear and consistent
understanding of the customer for Ebusiness, IT, customer service
and legal and compliance executives and their organizations across
a wide range of vertical industries including retail, banking,
travel, insurance, telecommunications, pharmaceutical and
transportation. Founded in 1999, TeaLeaf is headquartered in San
Francisco, California, and is privately-held. For more information,
visit http://www.tealeaf.com/ . TeaLeaf products and services
mentioned herein are the registered or unregistered trademarks and
service marks of TeaLeaf Technology, Inc. All other trademarks or
service marks are the property of their respective holders and are
hereby acknowledged. DATASOURCE: TeaLeaf Technology, Inc. CONTACT:
Tea Leaf Media Enquiries, Geoff Galat of TeaLeaf Technology,
+1-678-513-4143, or ; or Rebecca Geller, of Schwartz
Communications, +1-415-512-0770, or , for TeaLeaf; or State Auto
Media Enquiries, Winford L. Logan, Director, Corporate
Communications of State Auto Insurance Companies, +1-614-464-5326,
or Web site: http://www.tealeaf.com/
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