ATLANTA, Nov. 3, 2014 /PRNewswire/ -- Delta Air Lines
(NYSE: DAL) will expand its successful customer Porsche service to
New York's LaGuardia Airport,
Seattle-Tacoma International Airport and Detroit Metropolitan
Airport this month. Through its pioneering partnership between a
U.S. airline and automotive manufacturer, Delta and Porsche have transferred more than
35,000 high-value customers in Atlanta, Los
Angeles, Minneapolis-St.
Paul and New York-JFK in the last year.
The program began as a trial at Atlanta Hartsfield-Jackson
International Airport in 2011 and expanded to Los Angeles, New York-JFK and Minneapolis-St. Paul in 2013. During a typical
day more than 100 high-value customers are transferred from
gate-to-gate at Delta's largest
hub in Atlanta. Transferring
select SkyMiles Diamond Medallion customers with Porsche vehicles
is just another way that Delta
delivers exceptional customer service for its most valuable flyers
while providing a unique travel experience.
"Our Diamond Medallion customers expect us to have their backs
when they fly with us, and we're always pushing the limits of how
to transform potential moments of anxiety into opportunities for
great experience that solidify their loyalty to Delta," said Cheryl
Scheck, director – Customer Experience. "Our continuing
partnership with Porsche gives us hundreds of opportunities to save
the day by offering unexpected pick-ups in an even more unexpected
vehicle, with a unique surprise and delight to connect them to
their destination."
There are 19 Porsche vehicles used across the Delta system to whisk customers quickly
between connecting gates. Follow a behind-the-scenes video
experience with 19 year Delta
employee, Dawn, as she transfers three of Delta's customers at its Minneapolis-St. Paul hub:
- A Day in the Life of Delta's Elite Services
The service cannot be requested or reserved but is provided to
Diamond Medallion customers based on a number of factors including
the day's flight operations, connections times between flights for
customers and a member's status. Once customers are added to the
priority list for the service by Delta's Elite Services team, they are greeted
at the aircraft boarding door and escorted with their baggage to an
awaiting vehicle and on to their connecting gate.
Images of Delta's aircraft and
Porsche cars used for the pick-up service are available at
news.delta.com:
- Porsche Panamera S E-Hybrid in front of a Delta 767-400ER
aircraft (front)
- Porsche Panamera S E-Hybrid in front of a Delta 767-400ER
aircraft (tail)
Since 2010, Delta has invested
billions of dollars in the customer experience including airport
facilities with more than $100
million to expand, renovate and consolidate terminals C and
D at New York-LaGuardia Airport and $15
million at Sea-Tac including its Delta Sky Club and recently
completed lobby renovations, Sky Priority services, expanded ticket
counters and enhancements to the international arrivals area.
Earlier this year, Delta
announced updates to its SkyMiles program by introducing a new
mileage earning structure and more redemption options for premium
customers which begins January 1,
2015. In August, the airline also introduced its
new Delta Studio product offering free entertainment from
every seat on more than 1,000 aircraft worldwide through a
combination of seat-back entertainment systems and in-flight
streaming directly to customers' own smartphones, tablets and
laptops.
Delta Air Lines serves nearly 165 million customers each year.
This year, Delta was named the
2014 Airline of the Year by Air Transport World magazine and was
named to FORTUNE magazine's 50 Most Admired Companies, in addition
to being named the most admired airline for the third time in four
years. With an industry-leading global network, Delta and the Delta Connection carriers offer
service to 318 destinations in 58 countries on six continents.
Headquartered in Atlanta,
Delta employs nearly 80,000
employees worldwide and operates a mainline fleet of more than 700
aircraft. The airline is a founding member of the SkyTeam global
alliance and participates in the industry's leading trans-Atlantic
joint venture with Air France-KLM and Alitalia as well as a newly
formed joint venture with Virgin Atlantic. Including its worldwide
alliance partners, Delta offers
customers more than 15,000 daily flights, with key hubs and markets
including Amsterdam, Atlanta, Boston, Detroit, Los Angeles,
Minneapolis/St. Paul, New York-JFK, New York-LaGuardia,
Paris-Charles de Gaulle, Salt Lake City, Seattle and Tokyo-Narita.
Delta has invested billions of
dollars in airport facilities, global products, services and
technology to enhance the customer experience in the air and on the
ground. Additional information is available on delta.com, Twitter
@Delta, Google.com/+Delta, Facebook.com/delta and Delta's blog takingoff.delta.com.
Logo -
http://photos.prnewswire.com/prnh/20090202/DELTALOGO
SOURCE Delta Air Lines