Washington's Lottery, GTECH, and Safeway Partnership Receives Prestigious Governor's Award for Quality and Performance
17 December 2004 - 8:45AM
PR Newswire (US)
Washington's Lottery, GTECH, and Safeway Partnership Receives
Prestigious Governor's Award for Quality and Performance WEST
GREENWICH, R.I., Dec. 16 /PRNewswire-FirstCall/ -- GTECH Holdings
Corporation (NYSE:GTK) was recognized for its work with
Washington's Lottery (the Lottery) and Safeway at the Governor's
Awards for Quality and Performance on November 29 at St. Martin's
Worthington Center in Lacey, Washington. Washington state Gov. Gary
Locke presented GTECH, the Lottery, and Safeway with the
"Governor's Award for Internal Process Management" for the team's
'Connectivity' project. Connectivity is the process that connects
Instant Ticket Vending Machines (ITVMs) to in-store online lottery
terminals. It is a proprietary solution developed exclusively by
GTECH and is being used with the Lottery and Safeway. The
Connectivity project was a three-year process stemming from a need
to keep Washington's 900 ITVMs stocked with Scratch tickets. In
fiscal year 2004, the Lottery printed and distributed 120,700,000
Scratch tickets. Approximately 32 percent of those are sold through
ITVMs, representing close to $89 million of the Lottery's total
sales. When bins are empty, customers cannot buy tickets and sales
are lost. Connectivity provides a real-time connection between the
stand-alone ITVMs and the online terminals, giving retailers
instantaneous updates on the status of scratch ticket bins so
clerks can fill the bins right away. The Lottery expects a gross
sales increase of $4 million, with an expected $800 thousand yearly
in additional funding for education as a direct result of
Connectivity. "This is quite an honor for GTECH, the Lottery, and
Safeway," said GTECH Executive Vice President and Chief Operating
Officer David J. Calabro. "GTECH is always proud to offer new
technology that will significantly improve sales for Washington's
Lottery and other jurisdictions around the world. Connectivity is
now a best practice that increases customer satisfaction, retailer
income, and Lottery funding for education." The process for
consideration for the Governor's Awards for Quality and Performance
is arduous. Locke only recognizes teams and agencies whose projects
create significant, measurable, and sustainable improvements. Teams
must be nominated by their agency director, and a Panel of Internal
Performance Consultants review their applications. Those who meet
the stringent criteria move to the finalist stage. Finalists then
present the project to a panel of judges drawn from business,
industry, labor, management and the legislature. The Lottery's
Connectivity Project was one of only nine presentations to make it
through the panel of screeners for award consideration. The panel
of judges makes the final decision about the category in which each
project will be recognized. The Lottery, GTECH, and Safeway
successfully devised a solution that transforms the ITVMs from
basic vending machines into communication devices. Most
importantly, the team executed a two-phase pilot project proving
Connectivity viable and financially beneficial for the Lottery to
implement. As a result, the technology is now an industry best
practice that is being written into Request for Proposals (RFPs)
across the country. In Washington, Connectivity was recently
implemented with the installation of the Lottery's new Expandable
Dispensing System (EDS-Q) ITVMs. GTECH won the contract to provide
Washington's Lottery with ITVMs and ongoing maintenance and support
services in March. In addition to the ITVMs, GTECH will also
install approximately 50 GamePoint(TM) terminals, the Company's new
all-in-one, self-service instant and online lottery solution, in
Washington by summer 2005. GTECH has been the online and instant
ticket lottery system provider for Washington's Lottery since 1996.
In addition, GTECH has been providing ITVM products and services to
Washington's Lottery since 1998 through its acquisition of
Interlott Technologies. GTECH, a leading global information
technology company with over $1 billion in revenues and more than
5,400 people in over 50 countries, provides software, networks, and
professional services that power high-performance, transaction
processing solutions. The Company's core market is the lottery
industry, with a growing presence in commercial gaming technology
and financial services transaction processing. For more information
about the Company, please visit GTECH's website at
http://www.gtech.com/. Contact: Robert K. Vincent Public Affairs
GTECH Corporation 401-392-7452 DATASOURCE: GTECH Holdings
Corporation CONTACT: Robert K. Vincent, Public Affairs of GTECH
Corporation, +1-401-392-7452 Web site: http://www.gtech.com/
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