7 P.M. CT Update: 42 Previously Closed Branches Reopen
03 September 2005 - 10:42AM
Business Wire
Hibernia Announces Loan Deferral Payment Arrangement for Consumer,
Small-Business and Mortgage-Banking Customers Impacted by Hurricane
The following is the latest update on branch closings and openings
in the Greater New Orleans area. The following locations that had
been closed as a result of Hurricane Katrina have reopened are
operating under their regular business hours: -- A total of 42
branches previously closed because of the impact from the hurricane
have reopened, and Hibernia is working to bring even more back into
service. A list of these branches, with their addresses, is listed
at the end of this news release. -- ATMS that are accessible and
have power are being serviced to ensure that customers have access
to cash and their accounts. All other locations in greater New
Orleans remain closed until further notice. Hibernia also announced
it has made the following arrangements for the extension of
consumer, small-business and mortgage-banking loan payments: -- For
Hibernia consumer borrowers in Louisiana and Mississippi zip codes
beginning with 700, 701, 703, 704, 394, 395 and 396, Hibernia will
defer all payments on consumer loans and lines of credit until
January 2006. This policy also will apply to all small-business
loans and lines of credit up to $1 million. Individual hardship
cases not addressed by this policy will be handled on an individual
basis. -- All automatic deduction payments from checking accounts
related to these loans will be suspended during the deferment
period. If a borrower wishes to continue automatic deductions,
payments cannot be deferred. All automatic deduction authorizations
will be restored on Jan. 1, 2006. -- For Hibernia customers
impacted by the hurricane whose residential first mortgages are
held by Hibernia, the bank will suspend up to three months of
first-mortgage payments. There will be no credit reporting on these
accounts during this period. The bank also will grant up to 18
months of temporary forbearance to repay suspended payments, also
with no credit reporting. Customers should contact their applicable
mortgage servicer at 1-877-636-4008 or 1-877-636-4013 for details
and arrangements. The Department of Housing and Urban Development
instituted a moratorium on commencement and/or continuation of
foreclosure action on homes in a federally declared disaster area
for a period of 90 days from the date of the declaration. Also,
government insured mortgages (FHA and VA loans) may also qualify
for a variety of assistance options, including special forbearance,
late-fee waiver, modification and refinance. The appropriate
contact numbers above can guide customers through these processes.
In addition, the bank has set up a customer emergency information
hotline. Customers who call 1-877-706-4233 will hear the latest
update on the status of Hibernia's customer service recovery
efforts. The hotline will be updated on a regular basis. Here is
some additional important information for Hibernia customers and
employees: -- Due to the significant number of customers and
employees displaced because of the storm, Hibernia is experiencing
extremely high volumes in branches and call centers. -- The
transfer of the bank's systems is still under way to back-up
facilities in Dallas and Shreveport. -- Direct-deposit and
automatic debits and credits are being processed and should be
posted today. -- Online bill payments previously set up have been
processed as scheduled. Online account access will be made
available as soon as the backup sites are restored. -- Customers
requiring federal assistance can visit FEMA.gov. Customers can
locate routing numbers for direct deposit of relief funds at the
bottom of checks and deposit slips. -- The U.S. Postal Service is
rerouting mail that was addressed to Hibernia to other locations so
the bank can process lockbox services for its commercial customers.
Hibernia has set up a toll-free number so employees can ask
questions and receive guidance from the bank on a variety of issues
regarding the impact on them from the hurricane. To obtain this
special toll-free number, employees should call the bank's
emergency information line and listen to the message. Hundreds of
employees from both the storm-impacted area and other markets are
currently working in unaffected areas to support their colleagues,
customers and communities. Here is a list of previously closed
branches that have reopened: -- Main Office, East Baton Rouge, 440
Third St. -- Delmont, East Baton Rouge, 5175 Plank Road -- Baker,
East Baton Rouge, 2082 Main St., Baker -- Central, East Baton
Rouge, 13363 Cooper Road -- Government, East Baton Rouge, 5220
Government St. -- Broadmoor, East Baton Rouge, 9638 Florida Blvd.
-- Highland Road, East Baton Rouge, 19980 Highland Road --
Prairieville, Ascension, 16159 Hwy. 73 -- Staring Lane, East Baton
Rouge, 1961 Staring Lane -- College Drive, East Baton Rouge, 3110
College Drive -- North Range Avenue, Livingston, 116 North Range
Ave. Denham Springs -- Albany, Livingston, 19129 Florida Blvd. --
Plantation, Livingston, 7995 Vincent Road, Denham Springs --
Hammond, Tangipahoa, 1506 S. Morrison Blvd. -- Chackbay, Lafourche,
606 Hwy. 20, Chackbay -- West Airline, St. John, 1200 West Airline
Hwy., LaPlace -- West Second, Lafourche, 203 West Second, Thibodaux
-- Grand Caillou, Terrebonne, 1513 Grand Caillou, Houma --
Lafourche Plaza, Lafourche, 1659 St. Mary St., Thibodaux -- Pierre
Part, Assumption, 3510 Hwy. 70 South -- Raceland, Lafourche, 3908
Hwy. 1, Raceland -- Val Hi, Terrebonne, 1421 St. Charles St., Houma
-- Savanne Road, Terrebonne, 2201 Martin Luther King Blvd., Houma
-- Chauvin, Terrebonne, 5120 Hwy. 56 -- Galliano, Lafourche, 16244
W. Main St. -- Napoleonville, Assumption, 110 Franklin St. --
Thibodaux Express, Lafourche, 121 E. Bayou Road, Thibodaux --
Lockport, Lafourche, 400 Crescent Ave. -- Napoleonville Drive Up,
Assumption, 4804 Hwy. 308 -- Tom Drive (formerly Wooddale), East
Baton Rouge, 8031 Airline Hwy. -- Donaldsonville, Ascension, 400
Mississippi St. -- Burnside, Ascension, 1312 South Burnside,
Gonzales -- Shenandoah, East Baton Rouge, 6040 Jones Creek Road --
O'Neal, East Baton Rouge, 2390 O'Neal Lane -- Millerville, East
Baton Rouge, 1050 Millerville Road -- Sherwood Forest, East Baton
Rouge, 4646 S. Sherwood Forest -- Sherwood Forest, Drive Up, East
Baton Rouge, 11221 Coursey Blvd. -- Jefferson Highway., East Baton
Rouge, 8009 Jefferson Hwy. -- Walker, Livingston, 29741 Walker Road
South -- Livingston, Livingston, 29963 S. Magnolia St. --
Bluebonnet, East Baton Rouge, 6920 Bluebonnet Hibernia (NYSE:HIB)
is on Forbes magazine's list of the world's 2,000 largest companies
and Fortune magazine's list of America's top 1,000 companies
according to annual revenue. Hibernia has $22.1 billion in assets
and 321 locations in 34 Louisiana parishes and 36 Texas counties.
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