Motorola Solutions Expands PremierOne™ CSR to Microsoft SQL Server 2008 for Increased Flexibility & Savings for Cities & Co...
01 June 2011 - 10:00PM
Business Wire
Motorola Solutions, Inc. (NYSE: MSI) today expanded its Customer
Service Request (CSR) portfolio with the release of PremierOne CSR
4.2, the first PremierOne CSR version available on both the
Microsoft SQL 2008 Server and Oracle 11g platforms. Cities and
counties can now choose between either database management system
to deploy PremierOne based on their individual public service
agency and 3-1-1 Contact Center needs.
KEY FACTS
- PremierOne CSR 4.2 enables improved
functionality for citizen reporting of issues using a redesigned
and enhanced Citizen Web user interface that has a more progressive
look and feel, allowing for easier data entry and faster
search.
- PremierOne CSR Citizen Web is the web
front-end solution that allows citizens to bypass 311 phone support
by going to a city or county web site to look for information and
submit service requests, helping to reduce Contact Center call
loads.
- With PremierOne CSR 4.2, Citizen Web is
now fully mobile-enabled, allowing citizens to report issues on
their smartphones and other mobile devices directly to an
appropriate city or county department for action. Citizens can
include attachments such as pictures from their PC or mobile device
to assist in identifying specific issues being reported.
- Customers can deploy PremierOne CSR 4.2
on their own information technology (IT) systems or take advantage
of Motorola’s Application Service Provider (ASP) hosted model,
which relieves customers of the need to deploy new IT systems while
retaining full security and operational control.
- Fully supporting the Open 311
Standards, CSR 4.2 is available now and being implemented by cities
and counties across the U.S.
- Designed specifically for government,
PremierOne CSR streamlines response by automatically routing
service requests, weeding out duplicates and coordinating work
among service teams. It automates work processes, dispatches crews,
tracks progress, and keeps citizens informed, all while producing
and maintaining statistical data for cities and counties.
- PremierOne CSR also helps reduce
non-emergency calls to 911 lines and enables governments to
communicate with citizens in multiple ways, over the phone or
online.
SUPPORTING QUOTE
Tim Boyle, vice president, Motorola Solutions
“The launch of PremierOne CSR 4.2 demonstrates Motorola
Solutions’ ongoing commitment to provide CSR users continued
product improvements and mobile-enabled solutions to help enhance
citizen safety and service. The availability of two database
management systems for PremierOne CSR also means a significant cost
reduction for governments because they won’t be forced to implement
a new IT platform with associated equipment, software and personnel
costs.”
SUPPORTING RESOURCES
Website: PremierOne CSRWhitepaper: Enabling
Efficient Government with Location-Centric CRMBlog: Next
Generation Public Safety
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical
communication products and services for enterprise and government
customers. Through leading-edge innovation and communications
technology, it is a global leader that enables its customers to be
their best in the moments that matter. Motorola Solutions trades on
the New York Stock Exchange under the ticker “MSI.” For ongoing
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property of their respective owners. ©2011 Motorola Solutions, Inc.
All rights reserved.
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