SITEL Mexico Wins Two Call Center Excellency Awards
25 April 2006 - 10:30PM
Business Wire
SITEL Corporation (NYSE:SWW) announced today that its business
unit, SITEL Mexico, was awarded two call center excellence awards
from the National Contact Center Excellency Award program organized
by the Instituto Mexicano de Telemarketing (Mexican Institute of
Telemarketing). A total of 105 companies participated, including
members from the private, public and outsourcing sectors in nine
different categories for the awards program. The awards were given
to the client programs that provided outstanding operational
performance results in 2005. SITEL Mexico participated in the
category of "Best Outsourced Call Center Contribution" and the
awards selection committee judged the client programs on
operational administration and process improvement that impacted
program results on increasing client revenues and profits,
improving customer satisfaction, and improving quality metrics.
SITEL Mexico competed in these categories against most major
service providers in Mexico. This is the only award that was
specifically related to outsourced service providers amongst all
the categories. SITEL Mexico entered two clients for this award:
INFONAVIT, Technical Support and AIG Mexico Seguros Interamericana,
Outbound Insurance Acquisition programs. SITEL Mexico was awarded
two out of three awards. SITEL Mexico won First Place for -
INFONAVIT and Second Place for AIG. Maricarmen Basurto, CEO of
SITEL Mexico said, "These awards are the result of an extensive
effort made by our operations and quality teams to surpass our
client's expectations and a demonstration of what SITEL Mexico is
capable of delivering for our clients. It is a clear demonstration
of the importance we place on continued process improvement every
single day". About SITEL SITEL is a leading global provider of
outsourced customer support services. On behalf of many of the
world's leading organizations, SITEL designs and improves customer
contact models across its clients' customer acquisition, retention
and development cycles. SITEL manages approximately two million
customer interactions per day via the telephone, e-mail, Internet
and traditional mail. SITEL has nearly 36,000 employees in 90
global contact centers, utilizing more than 32 languages and
dialects to serve customers in 56 countries SITEL is a leader in
the contact centre industry. Please visit SITEL's website at
www.sitel.com for further information.
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