More Georgia Counties Choose Tyler’s New World Public Safety Suite to Replace Existing Systems
03 March 2016 - 1:17AM
Business Wire
Habersham County buys Tyler’s New World CAD
system instead of upgrading old system
Tyler Technologies, Inc. (NYSE: TYL) has signed an agreement
with Habersham County, Georgia, for Tyler’s New World™ public
safety solution suite. Habersham County joins several other Georgia
counties in choosing to invest in the modern New World solution
rather than spending taxpayer dollars to upgrade a legacy
computer-aided dispatch (CAD) and records management system that
was no longer effectively supported by the vendor.
Habersham County wanted a highly functional solution that could
support investigations and officer reporting, and one that would
easily interface with state and federal agencies. With Tyler,
counties not only receive state-of-the-art technology, but they
also partner with a company that is operationally consistent,
financially strong, and known for solid service and support.
“Our business is one that can’t afford to be down, so you always
want a vendor you can depend on. In picking Tyler’s New World
solution, we looked at everything well beyond the demos, including
the longevity of the company, service calls, call-back time,
references and how they handle things that go right, wrong or
indifferent. My employees and I are very pleased with our choice,”
said Habersham County 911/Emergency Management Agency Director Lynn
Smith. “We had money budgeted for a system upgrade, but we felt
that would leave us with the same challenges we have today and
wouldn’t take Habersham County into the future like we wanted. You
never want to go backwards, you want to progress, and we feel the
New World software is a better fit for us.”
Habersham County is unique among Georgia counties for the
extension of its dispatch responsibilities. Nestled in the
northeast Georgia mountains bordering South Carolina, the county
has seven municipalities, and Smith’s public safety staff provides
dispatch service for all police, fire and sheriff’s departments as
well as EMS and other public safety resources in those seven
municipalities.
Tyler’s New World suite allows clients like Habersham County to
integrate dispatch, records, investigations and patrol across
jurisdictions, meaning more mission-critical data is quickly shared
with first responders who can more efficiently handle reporting and
other operational processes.
In addition to her role with Habersham County, Smith serves as
Georgia APCO board and co-chair of the APCO/NENA Conference known
as the GECC (Georgia Emergency Communications Conference), which
gives her a unique perspective and the chance to work with her
peers across Georgia.
“I’m on several state boards and have the opportunity to talk
with lots of public safety people in Georgia and beyond, and
they’re all looking for a stable system that they can add on to,
and a vendor that can grow with them,” Smith said. “In Georgia, I
think the counties are all headed the same direction in wanting the
right public safety technology so we can do our jobs like the
citizens expect us to. Ultimately, the counties could build off
what each other is doing and have more of a statewide network.”
The New World software suite supports public safety by creating
operational efficiencies and by making data available across
multiple public safety groups. In addition, the system’s powerful
reporting capabilities and data analytics reveal trends that can be
addressed tactically and strategically to effect near real-time
policing and emergency services.
“We are pleased to welcome Habersham County to our rapidly
growing group of public safety clients in Georgia where we believe
New World will strongly position first responders and their
supporting staffs to deliver the type of service that Georgia
residents expect,” said Greg Sebastian, president of Tyler’s Public
Safety Division. “We believe that Tyler is an excellent partner for
public safety officials, not only because Tyler delivers the
performance, reliability, service and support our clients expect,
but because Tyler also has a long track record of successfully
serving the public sector. We continue to invest in the New World
public safety suite to ensure it keeps pace with the ever-evolving
demands of public safety.”
Habersham County joins other Georgia counties in selecting
Tyler’s New World solution; Barrow, Bartow, Camden, Laurens,
Macon-Bibb and Murray counties all chose the New World solution in
the past 24 months. The New World public safety solution became
part of Tyler’s public safety product suite via Tyler’s acquisition
of New World Systems Corporation in 2015.
Tyler Technologies will be exhibiting and sponsoring the Georgia
Emergency Communications Conference (GECC) in Columbus, Georgia,
March 7-10 in booth #9. For information about GECC 2016, please
visit www.ga911.com.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is a leading provider of
end-to-end information management solutions and services for local
governments. Tyler partners with clients to empower the public
sector — cities, counties, schools and other government entities —
to become more efficient, more accessible and more responsive to
the needs of citizens. Tyler’s client base includes more than
14,000 local government offices in all 50 states, Canada, the
Caribbean, the United Kingdom and other international locations.
Forbes has named Tyler one of “America’s Best Small Companies”
eight times and the company has been included six times on the
Barron’s 400 Index, a measure of the most promising companies in
America. More information about Tyler Technologies, headquartered
in Plano, Texas, can be found at www.tylertech.com.
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Jetstream PR for Tyler TechnologiesTony Katsulos, 972-788-9456,
ext. 301katsulos@jetstreampr.com
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