AUSTIN,
Texas, April 17, 2024 /PRNewswire/
-- SysInformation Healthcare Services, LLC ("SysInformation"),
d/b/a EqualizeRCM and 1st Credentialing, is providing
notice of a recent data security event that may affect the security
of information related to certain individuals. SysInformation is
notifying clients and individuals of the event. This notice
provides information about the event, SysInformation's response,
and steps potentially impacted individuals may take. The
confidentiality, privacy, and security of information is one of
SysInformation's highest priorities and SysInformation takes this
matter very seriously.
In June 2023, SysInformation
discovered suspicious activity related to certain systems which
resulted in a network outage. In response, SysInformation
immediately took steps to secure its environment, launched an
investigation to determine the nature and scope of the activity,
and notified law enforcement. The investigation determined there
was unauthorized access and/or acquisition of certain files and
folders within the SysInformation network between June 3, 2023 and June
18, 2023. As a result, SysInformation began an
extensive review of the involved files and folders to determine
whether sensitive information may be impacted. Through this
review, SysInformation determined that information which may have
been involved included data related to certain services it provides
to clients as well as current and former employees of
SysInformation. Although the information varied by individual, the
information includes name, government identification number, date
of birth, Driver's license number, employer identification number,
electronic signature, financial account information, health
insurance information, medical history/treatment information, login
information, mother's maiden name, government issued identification
number, passport information, Social Security number, and tax
identification number.
SysInformation is providing individuals with notice of this
event on behalf impacted clients and to individuals directly whose
information was involved. Although SysInformation does not have
evidence to indicate that information was subject to actual or
attempted misuse, SysInformation is providing certain individuals
with complimentary credit monitoring services and notified state
and federal regulators. SysInformation also reviewed existing
security policies and implemented additional measures to further
protect against similar incidents moving forward.
Individuals who have questions related to this incident can
contact 1-888-546-1261 for more information between 9:00 a.m. and 9:00 p.m. Eastern Time,
Monday through Friday, except holidays. Individuals may also
visit www.sysinformation.com or write to SysInformation at 3267 Bee
Caves Road, Suite 107-511, Austin,
TX 78746.
SysInformation encourages potentially impacted individuals to
remain vigilant against incidents of identity theft and
fraud, to review account statements, and to monitor
their credit reports and explanation of benefits forms for
suspicious activity and to detect errors. Under U.S. law, a
consumer is entitled to one free credit report annually from each
of the three major credit reporting bureaus, Equifax, Experian, and
TransUnion. To order a free credit report, visit
www.annualcreditreport.com or call, toll-free, 1-877-322-8228.
Consumers may also directly contact the three major credit
reporting bureaus listed below to request a free copy of their
credit report.
Consumers have the right to place an initial or extended
"fraud alert" on a credit file at no cost. An initial
fraud alert is a 1-year alert that is placed on a
consumer's credit file. Upon seeing a fraud alert
display on a consumer's credit file, a business is required to take
steps to verify the consumer's identity before extending new
credit. If consumers are the victim of identity theft, they are
entitled to an extended fraud alert, which is a
fraud alert lasting seven years. Should consumers wish
to place a fraud alert, please contact any of the
three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have
the right to place a "credit freeze" on a credit report, which will
prohibit a credit bureau from releasing information in the credit
report without the consumer's express authorization. The credit
freeze is designed to prevent credit, loans, and services from
being approved in a consumer's name without consent. However,
consumers should be aware that using a credit freeze to take
control over who gets access to the personal and financial
information in their credit report may delay, interfere with, or
prohibit the timely approval of any subsequent request or
application they make regarding a new loan, credit, mortgage, or
any other account involving the extension of credit. Pursuant to
federal law, consumers cannot be charged to place or lift a credit
freeze on their credit report. To request a credit freeze,
individuals may need to provide some or all of the following
information:
- Full name (including middle initial as well as Jr., Sr., II,
III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or
telephone bill;
- A legible photocopy of a government-issued identification card
(state driver's license or ID card, etc.); and
- A copy of either the police report, investigative report, or
complaint to a law enforcement agency concerning identity theft if
they are a victim of identity theft.
Should consumers wish to place a credit freeze or
fraud alert, please contact the three major credit
reporting bureaus listed below:
Equifax
|
Experian
|
TransUnion
|
https://www.equifax.com/personal/credit-report-services/
|
https://www.experian.com/help/
|
https://www.transunion.com/credit-help
|
1-888-298-0045
|
1-888-397-3742
|
1-800-916-8800
|
Equifax Fraud Alert,
P.O. Box 105069 Atlanta, GA 30348-5069
|
Experian Fraud Alert,
P.O. Box 9554, Allen, TX 75013
|
TransUnion Fraud Alert,
P.O. Box 2000, Chester, PA 19016
|
Equifax Credit Freeze,
P.O. Box 105788 Atlanta, GA 30348-5788
|
Experian Credit Freeze,
P.O. Box 9554, Allen, TX 75013
|
TransUnion Credit
Freeze, P.O. Box 160, Woodlyn, PA 19094
|
Consumers may further educate themselves regarding identity
theft, fraud alerts, credit freezes, and the steps
they can take to protect their personal information by contacting
the consumer reporting bureaus, the Federal Trade Commission, or
their state Attorney General. The Federal Trade Commission may
be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov;
1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The
Federal Trade Commission also encourages those who discover that
their information has been misused to file a complaint with them.
Consumers can obtain further information on how to file such a
complaint by way of the contact information listed above. Consumers
have the right to file a police report if they ever experience
identity theft or fraud. Please note that in order to
file a report with law enforcement for identity theft, consumers
will likely need to provide some proof that they have been a
victim. Instances of known or suspected identity theft should also
be reported to law enforcement and the relevant state Attorney
General. This notice has not been delayed by law enforcement.
For District of Columbia
residents, the District of
Columbia Attorney General may be contacted at: 400 6th
Street, NW, Washington, D.C.
20001; (202) 442-9828; and oag.dc.gov.
For Maryland residents,
the Maryland Attorney General may
be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-576-6300 or
1-888-743-0023; and https://www.marylandattorneygeneral.gov/.
For New Mexico
residents, consumers have rights pursuant to the Fair
Credit Reporting Act, such as the right to be told if information
in their credit file has been used against them, the right to know
what is in their credit file, the right to ask for their credit
score, and the right to dispute incomplete or inaccurate
information. Further, pursuant to the Fair Credit Reporting Act,
the consumer reporting bureaus must correct or delete inaccurate,
incomplete, or unverifiable information; consumer reporting
agencies may not report outdated negative information; access to
consumers' files is limited; consumers must give consent for credit
reports to be provided to employers; consumers may limit
"prescreened" offers of credit and insurance based on information
in their credit report; and consumers may seek damages from
violators. Consumers may have additional rights under the Fair
Credit Reporting Act not summarized here. Identity theft victims
and active-duty military personnel have specific additional rights
pursuant to the Fair Credit Reporting Act. We encourage consumers
to review their rights pursuant to the Fair Credit Reporting Act by
visiting
www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf,
or by writing Consumer Response Center, Room 130-A, Federal Trade
Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For Massachusetts
residents, under Massachusetts
law, individuals have the right to obtain any police report filed
in regard to this incident. If they are the victim of identity
theft, individuals also have the right to file a police report and
obtain a copy of it.
For New York residents,
the New York Attorney General may
be contacted at: Office of the Attorney General, The Capitol,
Albany, NY 12224-0341;
1-800-771-7755; or https://ag.ny.gov.
For North Carolina
residents, the North Carolina
Attorney General may be contacted at: 9001 Mail Service Center,
Raleigh, NC 27699-9001;
1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.
For Rhode Island
residents, the Rhode Island
Attorney General may be reached at: 150 South Main Street,
Providence, RI 02903;
www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right
to obtain any police report filed in regard to this event. There
are a number of Rhode Island
residents that may be impacted by this event.
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SOURCE SysInformation Healthcare Services, LLC