~ Beta Program Intended to Enhance the Researcher Journey in
EBSCO Discovery Service™ and EBSCOhost® ~
IPSWICH,
Mass., June 18, 2024 /PRNewswire-PRWeb/
-- EBSCO Information Services (EBSCO) is launching artificial
intelligence (AI) beta programs to partner with customers and
receive user input on the company's AI efforts. The first beta test
concluded in May 2024, and a second
beta will begin in July 2024. The
betas are intended to create efficiencies for researchers working
within EBSCO Discovery Service™ (EDS) and EBSCOhost®. Beta testers
are exploring two features — AI Insights, which will generate a
short list of insights from full-text articles, and Natural
Language Search, which allows researchers to conduct search in
their natural language, with user queries honored as questions in
search.
EBSCO's beta releases demonstrate how the
company is integrating AI within the framework of our curated
authoritative content — in a responsible, ethical way to prevent
the dissemination of misinformation, ensuring our technology
delivers relevant, accurate resources to researchers.
EBSCO's AI Insights feature generates on-demand, high-level
summary statements, or "insights" from full-text articles so
researchers can quickly assess the relevancy of an article for
their research topic. The insights are generated using a Retrieval
Augmented Generation (RAG) method, where the AI is grounded on the
full text to reduce hallucinations. Extensive variations of
responses were verified by EBSCO librarians, customers, and end
users via human-in-the-loop processes. During the beta testing
period, customers were asked if the AI Insight was useful, and 90
percent of participants confirmed it was beneficial. EBSCO will be
sharing results of this beta in July
2024.
Natural Language Search, a beta release kicking off in
July 2024, allows for searching in
the researcher's natural language, and is intended to honor the
users' intent. The underlying search technology leverages EBSCO's
relevance ranking, subject query expansion via the Unified Subject
Index of linked data-controlled vocabularies and authoritative
metadata, with the addition of AI query expansion for common
words.
EBSCO Director of Semantics, Ashleigh
Faith, says the company is focused on building responsible
AI features on the foundations of authoritative data, information
literacy, scholarly best practices, presented in a transparent,
user-focused interface. "EBSCO's beta releases demonstrate how the
company is integrating AI within the framework of our curated
authoritative content — in a responsible, ethical way to prevent
the dissemination of misinformation, ensuring our technology
delivers relevant, accurate resources to researchers. We look
forward to receiving feedback from our beta testers, which will
help inform EBSCO's AI developments moving forward."
In Fall 2023, EBSCO announced upcoming plans to incorporate AI
into the company's products as well as guiding principles for
responsible use of AI. In 2025, EBSCO will release two additional
beta programs, AI Reference Assistance and Literature Review. Visit
EBSCO Artificial Intelligence on our website to learn more and
inquire about potential beta opportunities in the future.
About EBSCO Information Services
EBSCO Information Services (EBSCO) is a leading provider of online
research content and search technologies serving academic, school
and public libraries; healthcare and medical institutions;
corporations; and government agencies around the world. From
research, acquisition management, subscription services and
discovery to clinical decision support and patient care, learning,
and research and development, EBSCO provides institutions with
access to content and resources to serve the information and
workflow needs of their users and organizations. For more
information, visit the EBSCO website at: http://www.ebsco.com.
Media Contact
Jessica Holmes, EBSCO Information
Services, 978-414-0420, jmholmes@ebsco.com,
https://www.ebsco.com/
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SOURCE EBSCO Information Services