Bob’s Discount Furniture Named One of America’s Top Retailers for 2024 by Plant-A Insights Group and USA TODAY
15 July 2024 - 11:00PM
Business Wire
Award recognizes brick & mortar retailers
in the United States that provide the best in-store experience,
based on customer perspective
Bob’s Discount Furniture, one of the fastest growing
omni-channel furniture retailers in the country, today announced it
has been named one of America’s Top Retailers, 2024 by USA TODAY
and Plant-A Insights Group.
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the full release here:
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At Bob's Discount Furniture, store
associates are committed to creating an exceptional experience and
delivering unparalleled customer service for each and every
customer. (Photo: Business Wire)
“Bob’s Discount Furniture is thrilled to learn that our in-store
experience has been recognized by such an esteemed data analytics
firm and national news organization and, most importantly, our
customers,” said Roger Dunlap, senior vice president of retail at
Bob’s Discount Furniture. “We firmly believe that the customer
journey is at the heart of our success. From the moment a customer
steps into one of our stores, our goal is to create an exceptional
experience and strive to exceed their expectations.”
America’s Top Retailers’ is a partnership between Plant-A
Insights Group and USA TODAY recognizing brick-and-mortar retailers
in the U.S. that provide the best experiences. Based on a range of
relevant metrics from customers, the study involved an assessment
of publicly accessible data and a large-scale confidential online
survey conducted among U.S. customers.
Each retailer was evaluated on seven store experience categories
including: product offerings, price-value-ratio, customer service,
atmosphere, accessibility and location, orientation and product
display and loyalty programs.
The study interviewed more than 45,000 consumers and collected
over 293,000 comprehensive retailer reviews, making it one of
America’s largest independent retail experience studies.
Customers provided insights and assessments on their overall
likelihood to recommend the brick & mortar retailers as well as
the actual quality of the store experience that are crucial in
determining whether consumers enjoy visiting and shopping from
brick & mortar stores. To view this year’s full list, visit
here.
About Bob’s Discount
Furniture
Founded in 1991, Bob’s Discount Furniture is one of the fastest
growing furniture retailers in the country. Keeping true to its
founding principle that everyone deserves quality furniture, Bob’s
provides unsurpassed value with honesty and integrity. Through all
the work that happens behind the scenes, Bob’s engineers this
value, offering its discount on a wide variety of stylish, quality
furnishings, mattresses, and home accents. The company also offers
a unique and enjoyable shopping experience, featuring cafes in each
store with complimentary gourmet coffee, ice cream, cookies, and
candy.
With 177 furniture stores across 24 states, the Manchester,
Connecticut-based company has become the 9th-largest U.S. furniture
chain according to Furniture Today and ranked #12 by HomeNewsNow on
their 125 Furniture and Bedding Retailers 2023 list. The company is
also recognized by Plant-A Research Group and Newsweek as one of
America’s Greatest Workplaces; America’s Greatest Workplaces for
Diversity; America’s Greatest Workplaces for Parents and Families;
and America’s Greatest Workplaces for LGBTQ+. In 2024, Bob’s was
recognized by USA Today and Plant-A Research Group in their
America’s Customer Service Champions and America’s Top Retailers
lists.
Bob’s is committed to supporting local communities through a
variety of charitable giving efforts. Bob’s Discount Furniture
Charitable Foundation has anchored the company’s philanthropic work
for more than 20 years. Additionally, the Bob’s Outreach program
was created as a separate entity to help schools and
children-related charities. In total, Bob’s and its Foundation
donate more than $2.75 million to charities through these programs
each year. For more information on Bob’s charitable programs, visit
Bob’s Cares, and follow Bob’s on Twitter @MyBobs, on Facebook, and
Instagram.
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