Global AI Platform Joins the Leading Marketplace
for Scalable CX Solutions
BOSTON, July 16,
2024 /PRNewswire/ -- boost.ai, a leading
conversational AI (CAI) solution
provider, today announced a new partnership with CX Effect, the
only CX-focused Technology Service Distributor (TSD) on the market.
This partnership will enhance CX Effect's offerings with boost.ai's
innovative hybrid AI platform, designed to deliver seamless and
scalable customer interactions. By leveraging multi-lingual
support, advanced API integrations, and robust security measures
like ISO/IEC 27001 certification, boost.ai's platform empowers
enterprises to elevate customer satisfaction while reducing
operational costs.
In today's competitive landscape, customer experience (CX) is a
key driver of revenue and profitability. Boost.ai's hybrid AI
platform combines conversational and generative models to deliver a
powerful, safe, and scalable solution. This platform ensures
businesses can enhance their CX without compromising quality, even
as demand grows. With a focus on responsible AI development and
industry certifications, boost.ai provides secure solutions for
highly regulated industries like financial services, insurance, and
the public sector, enabling the safe integration of generative
AI.
"Business success in the next decade and beyond will be achieved
by delivering seamless, safe, and hyper-personalized experiences
for every single customer. CX Effect is the premier technology
outfitter for CX solutions, and through them, we've unlocked a
powerful new channel for businesses to explore how hybrid AI can
elevate their customer journey," said Nick
Mitchell, Chief Revenue Officer for boost.ai. "Now,
businesses looking to refresh their CX strategy have access to an
AI solution that delivers ROI within months and scales with their
growth."
This partnership with CX Effect reaffirms both organizations'
commitment to advancing customer experience technology. Boost.ai's
cutting-edge platform architecture, combined with CX Effect's CX
optimization expertise, allows customers to expand their contact
center capabilities without unnecessary risk.
"Automation, 24/7 self-service capability, and
hyper-personalized engagement are just a few benefits
conversational AI offers to businesses aiming to enhance the
customer experience. Today and in the future, AI will be integral
in evolving CX across all sectors," said Andrew Pryfogle, Founder and CEO of CX Effect.
"By partnering with boost.ai, our partners can provide their
customers with reliable, safe, generative technology that provides
a seamless and trustworthy experience for both employees and
customers."
To learn more about what this partnership means for boost.ai and
CX Effect partners and customers, please visit
https://cxeffect.com
About boost.ai:
Boost.ai is a leading developer
of conversational AI optimized for scale and the only global
conversational AI platform to hold an ISO/IEC 27001 certification.
Boasting the industry's most robust intent portfolio, boost.ai
pioneers an era of broad-scope virtual agents to deliver the most
advanced and scalable technology on the market. With consistent
resolution rates of 90%, boost.ai's market-leading virtual agent
supports enterprise customers across key industries throughout
the United States and Europe, including banking, insurance, telecom,
retail, and more. In 2021, boost.ai was also named a major player
in the IDC MarketScape category, Worldwide Conversational AI
Platforms for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire
General Services, Tokio Marine, and more. Learn more at
boost.ai.
About CX Effect:
CX Effect simplifies how
businesses find, buy, and optimize customer experience solutions.
Their team of industry veterans and subject matter experts is
focused exclusively on helping Trusted Advisors deliver winning
experiences for their customers. CX Effect's purpose-built approach
and curated portfolio of solutions enable them to guide business
leaders through every step of their customer experience
investments, empowering companies to realize a faster return on
investment and greater business impact from their CX programs.
Learn more at www.cxeffect.com and follow us on LinkedIn,
Facebook, Twitter, and Instagram.
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SOURCE boost.ai