CareCloud and Google Cloud Collaborate to Bring the Benefits of Generative AI to Ambulatory Healthcare Settings
27 July 2023 - 10:00PM
CareCloud, Inc. (Nasdaq: CCLD, CCLDP, CCLDO), a leader in
healthcare technology solutions for medical practices and health
systems nationwide, today announced a collaboration with Google
Cloud to use generative artificial intelligence (AI) to transform
and enhance the operational efficiency and capabilities of
ambulatory practices in office settings, bringing groundbreaking
advancements to small and medium-sized healthcare providers.
Healthcare has undergone a rapid transformation
in response to the pandemic, shedding light on both challenges and
opportunities within the industry. Major health systems are swiftly
transitioning to cloud infrastructure, embracing solutions that
facilitate data interoperability, and leveraging AI and machine
learning to enhance both care and business operations. In addition
to these advancements, organizations are now adopting a novel
technology called generative AI, which holds tremendous potential
for augmenting human interactions and automating operations like
never before. However, the adoption of this technology remains
limited among smaller clinics and doctors' offices, mainly due to
resource constraints. In the U.S. alone, there are approximately
48,000 outpatient clinics, with the demand for outpatient
procedures steadily increasing.
CareCloud has an existing partnership with
Google, using Google Cloud for its operational needs. Now,
CareCloud is making significant advancements with generative AI and
search functionality within its solutions. By leveraging Generative
AI support on Vertex AI and Enterprise Search on Generative AI App
Builder, CareCloud aims to provide doctors and clinicians with
timely access to the data they need. The addition of the new
technologies in CareCloud solutions will enable smaller clinics and
doctor's offices, often facing resource constraints, to benefit
from cutting-edge technology similar to larger hospital systems.
The first CareCloud solution with generative AI is expected to be
available in the coming months, offering improved healthcare
services and accessibility to advanced technology for a broader
range of clinics.
The integration will enable physicians using
CareCloud solutions to ask complex questions, gain valuable
insights, and receive evidence-based recommendations by analyzing
large amounts of patient data while complying with privacy laws.
For example, when a patient comes into a clinic using CareCloud,
the generative AI-based solution will surface relevant information
and assist clinicians and doctors as they recommend a plan of care,
including medications, lab orders, diagnoses, and procedures based
on their previous clinical history and current symptoms. Based on
the recommended diagnoses, patient insurance, and other
information, the solution will be able to show the clinic and
patient what costs would be paid by the insurance and what amount
would be owed by the patient.
"Google Cloud and CareCloud’s partnership will
extend advanced technologies to a wider array of physicians," said
Hadi Chaudhry, CareCloud’s president and chief executive officer.
"Generative AI, along with other advanced technologies, has greatly
improved data analysis, pattern recognition, and accurate disease
diagnoses. We're honored to collaborate with Google Cloud to
enhance healthcare for all by leveraging their generative AI
capabilities."
This partnership between CareCloud and Google
Cloud expands on Google Cloud’s previous commitment to bring the
benefits of generative AI to larger healthcare systems.
“This collaboration will enable CareCloud’s
physicians to make highly informed decisions for optimal care
outcomes,” said Aashima Gupta, global director of healthcare
strategy and solutions at Google Cloud. “CareCloud is combining the
power of retrieval-augmented search and large language models to
provide enterprise-specific context to the underlying LLMs. This
will allow them to deliver more personalized and relevant search
results to their users, which will ultimately improve their care
experience.”
Google Cloud’s approach to data governance and
privacy policies ensures its customers retain control over their
data. In healthcare settings, access and use of patient data is
appropriately protected through the implementation of Google
Cloud’s reliable infrastructure and secure data storage that
support HIPAA compliance, along with each customer’s security,
privacy controls, and processes. Google Cloud’s responsible
approach to generative AI also means customers have access to tools
to directly tune large language models and to review model
responses for biased or unvalidated content, teaching the model to
avoid inappropriate outputs.
To learn more about how CareCloud is
revolutionizing the healthcare industry by redefining
technology-enabled revenue cycle solutions, please visit
carecloud.com/solutions.
About CareCloud
CareCloud (Nasdaq: CCLD, CCLDP, CCLDO) brings
disciplined innovation to the business of healthcare. Our suite of
technology-enabled solutions helps clients increase financial and
operational performance, streamline clinical workflows and improve
the patient experience. More than 40,000 providers count on
CareCloud to improve patient care, while reducing administrative
burdens and operating costs. Learn more about our products and
services, including revenue cycle management (RCM), practice
management (PM), electronic health records (EHR), business
intelligence, patient experience management (PXM) and digital
health, at www.carecloud.com.
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SOURCE CareCloud
Company Contact:Bill KornChief Strategy
OfficerCareCloudbkorn@carecloud.com
Investor Contact:Asher DewhurstICR
WestwickeCareCloudIR@westwicke.com
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