Joint solution powers exceptional customer experience with end-to-end visibility, messaging, and control

CommerceHub, Inc. (NASDAQ:CHUBA) (NASDAQ:CHUBK) ("CommerceHub") and Convey, Inc., today announced a strategic partnership in which CommerceHub will augment its distributed commerce platform with Convey’s active delivery management solution.

The joint offering will provide CommerceHub’s omnichannel retail clients end-to-end visibility and control over drop ship orders fulfilled by CommerceHub, from the supplier to the carrier to the customer, to enable an exceptional last-mile delivery experience.

“Our retail customers want to grow their business while providing an exceptional customer experience. Last mile delivery issues stand in the way of that, leading to lost sales and even lost customers,” said Richard Jones, Co-founder and CTO at CommerceHub. “Our retailers need the same visibility and control over carrier transit and delivery as they have over supplier processing. The integration of Convey with the CommerceHub platform will help retailers provide an exceptional order-to-door experience across all shipments -- from sofas to toasters, and from LTL to parcel.”

With Convey, CommerceHub will provide the cost benefit of a network of carriers with the control and ease of a single carrier relationship. Retailers will be able to actively monitor and manage shipments and proactively communicate with consumers and carrier partners as needed.

Benefits will include:

  • Real-time shipment tracking and exception monitoring across a wide range of carriers
  • Proactive consumer communication and alerting
  • Branded tracking pages for consumers
  • Improved carrier collaboration and outcomes
  • Consumer delivery experience feedback

“In the past, retailers lacked real-time visibility into delivery issues that might come up along the way, putting service level agreements and consumer promises at risk,” said Rob Taylor, CEO at Convey, Inc. “CommerceHub customers will now be able to proactively manage the consumer experience, from the point a supplier hands off an order to a carrier, to the final delivery at a customer’s doorstep.”

About CommerceHub

CommerceHub is a distributed commerce network connecting supply, demand and delivery that helps retailers and brands increase sales by expanding product assortments, promoting products on the channels that perform, and enabling rapid, on-time customer delivery. With its robust platform and proven scalability, CommerceHub helped over 11,500 retailers, brands, and distributors achieve an estimated $16 billion in Gross Merchandise Value in 2017. Learn more at: www.commercehub.com.

About Convey

Convey enables businesses worldwide to take control of shipping and delivery. Our cloud-based platform connects disparate data and processes, giving shippers the insight to make smart decisions, and the tools to take action. From parcel to freight, and first to final mile, Convey helps the world’s largest brands create better delivery outcomes while reducing costs, improving visibility and transforming transportation into their next competitive advantage. Founded in 2013, Convey is based in Austin, Texas. Learn more at: www.getconvey.com.

FOLIO Communications Group, LLCCybele Diamandopoulos, 512-535-4422convey@foliocom.com

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