cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to
Improve Customer Service Through Enterprise Mobility and Scheduling
Automation
BURLINGTON, Massachusetts,
December 5, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading
provider of automated mobile workforce management and optimization
solutions for the service industry, today announced that cablex AG,
a subsidiary of Swisscom that plans, builds and maintains
high-performance ICT and network infrastructure solutions for the
energy, communication, transport and facility industries, has
selected ClickSoftware mobility solutions to improve the
customer experience while optimizing scheduling for field
engineers.
cablex has 900 field engineers working through 20 service
centers across Switzerland
providing 24/7 support for a diverse and complex range of products.
This complexity has led cablex to seek out a software
solution that could seamlessly integrate with SAP to automate its
job scheduling, which to date has been conducted manually, using
spreadsheets and the telephone.
"We know there are efficiency gains to be made in the way we
serve customers in the field," said Daniel
Pelizzoni, Head of Service Operation at cablex. "It
has been difficult to find a software solution that we were
confident could help address our business challenges, whilst
improving customer satisfaction through increased productivity.
We believe we will achieve that with ClickSoftware."
The ClickSoftware Mobility Suite will be implemented by Swisscom
IT Services AG, part of cablex's parent company Swisscom. Once
complete, the new solution will integrate seamlessly with SAP,
automatically scheduling all Service Orders as they are raised.
Service Orders will be scheduled based on the products
involved, task complexity and priority, balanced against the need
to ensure all service level agreements are met. The skills of
individual engineers will also play a key role in appropriately
scheduling Service Orders.
Field engineers equipped with mobile devices will have constant
access to real-time information about their schedules, and the
ability to communicate with dispatchers, where previously they
could only use a phone for such communication. Engineers will
be updated about schedule changes in real-time and can inform
dispatchers electronically when a job is complete. If a
follow-up visit is required, engineers will be able to book it with
the customer in real-time.
"We selected ClickSoftware because the solution offered us
access to the latest technology. The mobility and scheduling
solutions will be easy for our engineers and dispatchers to use, is
comprehensive, and will scale as our company continues to grow,"
said Sascha Spasovski, Program
Manager/CIO at cablex.
"Service organizations are moving towards a model of real-time
communication in all facets of the organization, and they
understand that enterprise mobility solutions are the key to
driving these goals forward," said Hannan
Carmeli, President and COO, ClickSoftware. "By integrating
with back end systems, including the systems of our partners such
as SAP, our customers are well positioned to reap the benefits of
the latest mobile technology especially the ability in increase
customer satisfaction."
About cablex
cablex AG is the leading provider for planning, building and
maintaining high-performance ICT and network infrastructure
solutions at competitive prices to meet present and future market
needs.
Rapid technological innovation, the upcoming energy reform, the
change to the next generation mobile (4G), FTTH rollout,
increasing mobility require investments in communication,
energy, transport and facility. We offer comprehensive networking
solutions with state-of-the-art technologies and work together with
you to lay the infrastructure foundation for the future:
- with high-performance ICT and network infrastructures in cable
and wireless networks for the highest possible bandwidths
- with reliable and efficient infrastructures to meet future
requirements for highly flexible and smart energy grids
- with solutions for capacity and safety in tunnels and on open
sections of roads and rail line
- with innovative life cycle management service to assure high
availability and reliability for the infrastructure in
operation
For more information please visit http://www.cablex.ch
About Swisscom IT Services
Swisscom IT Services AG ranks as one of the leading Swiss
providers specialising in the integration and operation of complex
IT systems. The Swisscom subsidiary's core skills lie in the fields
of IT outsourcing services, workplace services, SAP services and
financial services (services for the financial industry). The 2,900
employees of Swisscom IT Services look after approximately 400
customers in Switzerland,
Austria and Singapore, and generated revenues of
CHF 859 million in 2011. The SAP
division is Switzerland's leading
full-service SAP provider, developing, implementing and operating
solutions for medium-sized and large companies. Our customers
benefit from long-standing, sector-neutral technological expertise,
process know-how and integration experience.
For more information please visit http://www.swisscom.ch/sap
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
SafeHarbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's solutions.
Such "forward-looking statements" involve known and unknown risks,
uncertainties and other factors that may cause actual results or
performance to differ materially from those projected, including
those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20-F for the year ended
December 31, 2011 and in subsequent
filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to
(and expressly disclaims any such obligation to) update or alter
its forward-looking statements whether as a result of new
information, future events or otherwise.
Media Enquiries Contact:
Michelle Brown or Duncan Gurney
Bond PR
+44(0)870-12-66-007
michelle@bondpr.com / Duncan@bondpr.com
ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364
SOURCE ClickSoftware Technologies Ltd