HOLMDEL,
N.J., March 4, 2024 /PRNewswire/ -- Vonage, a
global leader in cloud communications helping businesses accelerate
their digital transformation and a part of Ericsson (NASDAQ: ERIC),
has been named a winner in the CX Awards 2024. The company won the
Best Virtual Agent Platform award for its low code/no code
solution, Vonage AI Studio.
"We are delighted to have been recognized by the CX Awards for
Vonage AI Studio," said Savinay
Berry, EVP of Product and Engineering for Vonage. "With
AI Studio, today's businesses have the tools to engage with their
customers across all modes of communication, easily building the
kinds of engagement solutions, automated messaging and
speech-enabled applications that drive unique customer journeys and
long lasting customer loyalty."
"Vonage's exceptional virtual agent platform has helped push the
category forward, and we are thrilled to see its accomplishments
acknowledged at CX Awards 2024," said Charlie Mitchell, senior editor at CX Today and
host of the awards.
Vonage AI Studio is a low code/no code tool used to design,
create and deploy customer engagement solutions that operate in
natural language using artificial intelligence. With intelligent
conversations, Vonage AI Studio helps businesses elevate customer
engagement through personalized and automated interactions across
channels such as voice, SMS, and messaging apps such as
WhatsApp.
Vonage AI Studio enables developers and IT professionals to
effortlessly build natural language customer engagement solutions
such as virtual assistants for self-service support, billing
updates, appointment scheduling, FAQs, and much more - with the
ability to embed them into any application. Vonage AI Studio also
incorporates machine-learning models that adapt by using
higher-performing messages - for example, during high call volumes,
for even greater efficiency. These AI conversational capabilities
enhance interactions by enabling frictionless customer engagement
wherever customers are, without losing context and insights. This
drives a personalized customer journey across voice and messaging
channels while creating and deploying end-to-end conversations in
real-time.
The CX Awards are hosted and presented by CX Today, a leading
international news organization honoring excellence across the
customer experience technology industry. Judging is based on an
organization's ability to demonstrate innovation, improved
experience, and execution, and is led by a panel of respected
industry experts including Megan
Burns, Founder and Principal at Experience Enterprises, and
Dan Miller, Lead Analyst at Opus
Research.
To find out more about Vonage AI Studio, visit
www.vonage.com.
About Vonage
Vonage, a global cloud
communications leader, helps businesses accelerate their digital
transformation. Vonage's Communications Platform is fully
programmable and allows for the integration of Video, Voice, Chat,
Messaging, AI and Verification into existing products, workflows
and systems. The Vonage conversational commerce application enables
businesses to create AI-powered omnichannel experiences that boost
sales and increase customer satisfaction. Vonage's fully
programmable unified communications, contact center and
conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely - providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New
Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of
Ericsson (NASDAQ: ERIC), and a business area within the Ericsson
group called Business Area Global Communications Platform. To
follow Vonage on X (formerly known as Twitter), please visit
twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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SOURCE Vonage