Services, solutions help manufacturers,
infrastructure providers realize potential for more sustainable
transportation, ISG Provider Lens™ report says
Creators of products, services and infrastructure for electric
mobility (eMobility) are quickly adopting new technology services
and solutions from ecosystem partners to meet growing consumer
demand, according to a new research report published today by
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2024 ISG Provider Lens™ global eMobility Services and
Solutions report finds that the transition to electric propulsion
systems for all modes of transportation, including cars, trucks,
buses, scooters and bicycles, has changed the mobility game for a
wide range of enterprises. Vehicle manufacturers, energy companies
and eMobility as a Service (eMaaS) providers are building the
technical foundations for next-generation operations, cybersecurity
and customer experience.
“Electrification is the key to making transportation less
polluting, more sustainable and better suited to evolving consumer
needs,” said Bob Krohn, ISG partner, Manufacturing. “The companies
that best implement new technologies will win in this
transition.”
Technology and energy providers are responding to urgent needs
for charging infrastructure to serve current and future e-mobility
consumers, the report says. Traditional oil and gas companies are
beginning to integrate electric chargers into fueling stations,
while utilities expand and update grids with renewable resources to
accommodate the new energy loads. Makers of both batteries and
chargers are quickly innovating to enable faster charging and
longer ranges for all types of vehicles.
Changing urban mobility needs have increased demand for eMaaS,
which has expanded beyond car-sharing to micromobility options such
as e-scooters and e-bikes, ISG says. With help from service
providers, eMaaS companies are using digital platforms and mobile
apps to offer seamless, on-demand access to multiple forms of
eMobility. Demand for convenient fast-charging stations and even
wireless charging for these services has opened another front in
the push for expanded infrastructure and grid capabilities.
Enterprises are using AI across all aspects of eMobility,
including algorithms to extend battery life, optimize charging and
predict EV maintenance needs, the report says. AI is also essential
to the analytics that enable autonomous driving and ongoing
performance improvements in connected EVs, plus the placement of
charging infrastructure to best serve drivers.
EV manufacturers are embracing new technologies including AI, ML
and industrial IoT to optimize their production processes and
improve quality control, ISG says. Manufacturing execution systems
(MES) and shop floor analytics allow companies to make more
data-driven decisions, while improved data collection and analysis
provide better supply-chain visibility.
“Advances in manufacturing are critical for eMobility companies
to efficiently grow and compete,” said Jan Erik Aase, partner and
global leader, ISG Provider Lens Research. “With real-time
monitoring, they can also meet sustainability goals.”
The report also explores other important eMobility trends,
including the emergence of vehicle-to-everything (V2X) technology
and the role of government interventions in accelerating eMobility
adoption.
For more insights into the steepest challenges eMobility
companies are facing, including the lack of standardization in
charging and the continuing need for consumer education, plus ISG’s
advice on how to meet these challenges, see the ISG Provider Lens™
Focal Points briefing here.
The 2024 ISG Provider Lens™ global eMobility Services and
Solutions report evaluates the capabilities of 36 providers across
three quadrants: Mobility as a Service (MaaS), Electric Mobility
Systems (EMS) and Manufacturing.
The report names Accenture, Capgemini, Infosys, TCS and Tech
Mahindra as Leaders in all three quadrants. It names Akkodis,
Cognizant, HCLTech, Hitachi Energy, IBM and Wipro as Leaders in two
quadrants each. ABB, Atos, PwC and Quantron AG are named as Leaders
in one quadrant each.
In the area of customer experience, HCLTech is named the global
ISG CX Star Performer for 2024 among eMobility service and solution
providers. HCLTech earned the highest customer satisfaction scores
in ISG's Voice of the Customer survey, part of the ISG Star of
Excellence™ program, the premier quality recognition for the
technology and business services industry.
The 2024 ISG Provider Lens™ global eMobility Services and
Solutions report is available to subscribers or for one-time
purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240812375782/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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